Lucretia Robinson
Yonkers,NY
Summary
Highly motivated individual with a strong desire to join a dynamic healthcare organization. Seeking a position that provides opportunities for professional development and advancement based on personal performance. Eager to contribute to the success of the organization by utilizing skills and knowledge in the healthcare industry. Committed to delivering high-quality care and ensuring positive patient outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Kelly Temp Service
Kelly Services
- Company Overview: temp agency working variety of jobs
- Temp agency working variety of jobs
Restaurant Server
Kmart
- Ensures customer care and selling are #1 priority
- Completes all required Occupational Safety and Health Administration (OSHA)/Right-to-Know training
- Knows the financial goals regarding sales, margin and shrink, and take steps to improve the Restaurant/Pizza Station in these areas
- Builds customer relationships by engaging in friendly conversation with all customers, making eye contact, smiling, greeting customers, and assisting customers with inquiries and issues
- Possesses knowledge of all areas of the store including specific locations of merchandise
- Assists in training restaurant associates and ensures completion of compliance training of all department associates
- Uses the 4-Step process to train associates: Tell, Show, Watch and Support
- Maintains a clean and efficient restaurant and work area and ensuring all associates working in the restaurant understand the importance of cleanliness in the food preparation department
- Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food
- Makes sure to turn on all machines and ensures that they are functioning properly before the store opens
- Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed and ensures that add-on sale displays (ex
- Cotton candy and popcorn) are replenished as needed
- Understands all register functions including how to process all transactions and forms of tender
- Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages
- Responsible for providing food service according to industry food standards
- Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis
- Knows meets/exceeds the daily and hourly sales goals established for the restaurant/pizza station
- Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours
- Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner
- Performs other duties as assigned
Production Worker
Adecco: USA
- Company Overview: temp agency
- Temp agency
Restaurant Server
Sams Club
- Cooking, Cleaning, Food Preparations
Returns Processor
Two's Company, Inc.
- Processing inbound return goods from multiple customer locations; evaluating the products, preparing and processing documentation and managing, updating and archiving all return transactions
Cashier
Family Dollar
- Customer service representatives meet and greet customers, assist in sales, and answer questions about products and services
Delivery Driver
Postmates
- Ensuring timely delivery of goods to predetermined customers on specific routes, reviewing orders prior to delivery, and providing exceptional customer service to our client base
Sales Associate
DSW Inc.
- Responsibilities as a Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise and ready for sales events
Sales Associate
Pier 1 Imports
- Responsibilities as a Sales Associate includes demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise and ready for sales events
Housekeeper
handy
- Vacuuming, dusting, mopping, surface cleaning and kitchen and bathroom details, making sure all assigned areas of the home are clean, neat and tidy
Medical Coder
Beacon Hill Staffing
Current
Home Health Aide
lower west side household services
01.2016 - Current
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
Risk Adjustment Coder
Change Healthcare
12.2021 - 05.2024
Supervisor
Wendy's
10.2019 - 08.2022
Medical Coding
St Joseph Hospital
04.2017 - 08.2019
- Provide coding documentation improvement and auditing approach to the correct selection of E/M codes, helping ensure that providers are performing the most relevant components of the history and examination while placing ultimate emphasis on the complexity of the medical decision making for the visit
- Collaborate with physicians and internal staff in development of improved capabilities in the areas of documentation, coding and compliance issues
- Correct inaccurate data as needed, reviews and evaluates existing coding and abstracted policies, policies, procedures and government guideline to ensure compliance with various regulation, coding policies and third party payer requirements
- Adheres to clean claims act and HIPPA policy and procedures
- Analyze and reconcile claims to ensure medical necessity of services is documented, resolve coding and billing discrepancies problem regarding coding and compliance issues
- Review and analyzes information contained in the medical records to ensure accurate used of ICD-10-CM and CPT codes can be assigned for principle diagnosis, complications, procedures and surgery codes
Medical Coder
D&S Medical Auditing and Compliance Services
01.2019 - 04.2019
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Supported the implementation of electronic health record systems, simplifying the coding process.
- Maintained accuracy, completeness, and security for medical records and health information.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
HHA/PCA
Access Family Services
06.2017 - 06.2018
- Light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks
- They also engage clients in activities like reading, talking, and playing games
Housekeeper
Five Star Senior Living
02.2013 - 06.2016
- Vacuuming, dusting, mopping, surface cleaning and kitchen and bathroom details, making sure all assigned areas of the home are clean, neat and tidy
Server
Boston Market
03.2016 - 05.2016
- Providing quality customer service
- Servers work in the front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner
Medical Coder
STNA Healthpro Staffing Agency
01.2013 - 04.2016
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimized treatment planning and delivery
- Provided immediate assistance in emergency and routine paging situation to evaluate needs and pursue optimal care
Crew Member
McDonald's
04.2009 - 07.2009
- Work in the kitchen preparing food and at the front counter helping customers through the ordering process
- Operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks
Education
Pca -
Eoc
Yonkers, NYNo Degree - Medical Coding
ABC Training Bronx
Bronx01-2017
home health aide - nursing
family service society of yonkers
Yonkers, NY12.2016
certificate - medical assistant
Sanford-Brown Institute
New York, NY06.2015
direct care practice -
westchester community college
Valhalla, NY03.2014
High school or equivalent - GED
Educational Opportunity Center
Yonkers, NY06.2012
High school or equivalent - computer science
Roosevelt High School
Yonkers, NY06.2009
Skills
- Typing
- Medical office experience
- Food Handling
- Patient Care
- CPT coding
- EMR Systems
- ICD-10
- Case Management
- Laboratory Experience
- Medical Records
- Medical Terminology
- Medical Coding
- Medical Billing
- Supervising Experience
- Google Suite
- Documentation review
- Microsoft Access
- Analysis skills
- Windows
- ICD-9
- Vital Signs
- Anatomy Knowledge
- HIPAA
- Adobe Acrobat
- Epic
- CSS
- Communication skills
- DoD experience
- Research
- ICD Coding
- Help Desk
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Centricity
- 3m coder
- Marketing
- Employment & labor law
- Telemarketing
- Customer support
- NetSuite
- Inside sales
- Software troubleshooting
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- HIPAA compliance
- Medical terminology
- HCPCS coding
- Medical billing
- Self-motivation and discipline
- ICD-10 proficiency
- Leadership qualities
- Active listening
- Deadline oriented approach
Certification
- PCA, 11/01/16, Present
- HHA, 12/01/16, Present
- Customer Service, 09/01/11, Present
- Certified Professional Coder (CPC), 02/01/14, Present
- CRC, 04/01/13, Present
- Driver's License
Assessments
- Call center customer service, Proficient, 10/01/22
- Retail customer service, Proficient, 09/01/22
- Work style: Reliability, Proficient, 09/01/22
- Home health aide skills, Proficient, 09/01/22
- Customer focus & orientation, Proficient, 08/01/22
- Attention to detail, Proficient, 09/01/22
- Basic computer skills, Proficient, 09/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Medical Coder
Beacon Hill Staffing
Current
Risk Adjustment Coder
Change Healthcare
12.2021 - 05.2024
Supervisor
Wendy's
10.2019 - 08.2022
Medical Coder
D&S Medical Auditing and Compliance Services
01.2019 - 04.2019
HHA/PCA
Access Family Services
06.2017 - 06.2018
Medical Coding
St Joseph Hospital
04.2017 - 08.2019
Server
Boston Market
03.2016 - 05.2016
Home Health Aide
lower west side household services
01.2016 - Current
Housekeeper
Five Star Senior Living
02.2013 - 06.2016
Medical Coder
STNA Healthpro Staffing Agency
01.2013 - 04.2016
Crew Member
McDonald's
04.2009 - 07.2009
home health aide - nursing
family service society of yonkers
certificate - medical assistant
Sanford-Brown Institute
direct care practice -
westchester community college
High school or equivalent - GED
Educational Opportunity Center
High school or equivalent - computer science
Roosevelt High School
- PCA, 11/01/16, Present
- HHA, 12/01/16, Present
- Customer Service, 09/01/11, Present
- Certified Professional Coder (CPC), 02/01/14, Present
- CRC, 04/01/13, Present
- Driver's License
Kelly Temp Service
Kelly Services
Restaurant Server
Kmart
Production Worker
Adecco: USA
Restaurant Server
Sams Club
Returns Processor
Two's Company, Inc.
Cashier
Family Dollar
Delivery Driver
Postmates
Sales Associate
DSW Inc.
Sales Associate
Pier 1 Imports
Housekeeper
handy
Pca -
Eoc
No Degree - Medical Coding
ABC Training Bronx
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