Lucretia Taylor
Pleasant Grove,AL
Summary
Dynamic Supervisor with a proven track record at Pleasant Villa, excelling in staff management and process optimization. Enhanced team productivity through effective training and mentoring, while fostering a culture of excellence. Committed to customer service, I resolved conflicts swiftly, significantly improving resident satisfaction and engagement.
Overview
15
15
years of professional experience
Work History
Supervisor
Pleasant Villa
05.2019 - Current
- Supervised daily operations to ensure high-quality service and resident satisfaction.
- Trained and mentored staff on best practices for efficient workflow management.
- Implemented process improvements that enhanced team productivity and service delivery.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Coordinated schedules and staffing to maintain optimal coverage during peak hours.
- Monitored compliance with safety standards, creating a secure environment for residents and employees.
- Resolved resident concerns promptly, fostering positive relationships within the community.
- Collaborated with management to develop strategic initiatives aimed at improving resident engagement and satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Floor Team Lead
OOGP Optical
02.2011 - 09.2015
- Supervised daily operations to ensure high-quality service and resident satisfaction.
- Trained and mentored staff on best practices for efficient workflow management.
- Implemented process improvements that enhanced team productivity and service delivery.
- Conducted regular performance evaluations to identify training needs and promote staff development.
- Coordinated schedules and staffing to maintain optimal coverage during peak hours.
- Monitored compliance with safety standards, creating a secure environment for residents and employees.
- Resolved resident concerns promptly, fostering positive relationships within the community.
- Collaborated with management to develop strategic initiatives aimed at improving resident engagement and satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
GED -
James Ford Rhodes
Cleveland, OHSkills
- Training and mentoring
- Goal orientation
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff development
- Inventory management
- Team building
- Process optimization
- Relationship management
- Verbal and written communication
Timeline
Supervisor
Pleasant Villa
05.2019 - Current
Floor Team Lead
OOGP Optical
02.2011 - 09.2015
GED -
James Ford Rhodes
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