Lucretia Watts
Lithonia,GA
Summary
Seeking a career in a stimulating environment with opportunity to utilize my experience and skill set to grow. I excel in appraisal coordination and loan processing, demonstrating a keen understanding of appraisal regulations and exceptional communication skills. My proactive approach in managing complex loan files and my ability to efficiently prioritize tasks have significantly contributed to customer satisfaction.
Overview
29
29
years of professional experience
Work History
Appraisal Coordinator
Crescent Mortgage Company
07.2010 - 03.2024
- Prepared correspondence between clients, lenders, agents, and attorneys regarding specific aspects of the appraisal process
- Maintained accurate records of all appraisals according to company policy and procedures
- Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
Post Closing Auditor
Crescent Mortgage Company
10.2023 - 03.2024
- Maintained accurate records of audit findings, providing valuable data to support process improvements and risk mitigation strategies.
- Implemented best practices for document management, reducing the likelihood of misplaced or lost paperwork.
- Checked accuracy and completeness of all paperwork.
Loan Processor
Great Oak Mortgage Corporation
08.1995 - 03.2010
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Utilized strong customer service skills to effectively communicate with customers regarding their loan applications
- Developed excellent organizational skills to manage multiple tasks simultaneously while meeting tight deadlines
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- FHA, VA, USDA and Conventional loans
Education
HIGH SCHOOL DIPLOMA -
Southwood High School
Shreveport, LASkills
- Appraisal regulations understanding
- Excellent communication skills
- Ability to manage internal/external customers via telephone and email
- Ability to prioritize and organize loan files and tasks
- Team Player
- Microsoft Word
- Effective multitasking
- Underwriting guidelines
- Information verification
- Deadline management
Timeline
Post Closing Auditor
Crescent Mortgage Company
10.2023 - 03.2024
Appraisal Coordinator
Crescent Mortgage Company
07.2010 - 03.2024
Loan Processor
Great Oak Mortgage Corporation
08.1995 - 03.2010
HIGH SCHOOL DIPLOMA -
Southwood High School
Similar Profiles
Annessa FrederickAnnessa Frederick
Construction Draw Administrator at Crescent Mortgage CompanyConstruction Draw Administrator at Crescent Mortgage Company
Kim ZweigKim Zweig
Senior Mortgage Consultant at Crescent Mortgage CompanySenior Mortgage Consultant at Crescent Mortgage Company
Deneen JohnsonDeneen Johnson
Compliance Specialist at Equity Prime MortgageCompliance Specialist at Equity Prime Mortgage
Tracy JosephTracy Joseph
Office Supervisor at WellstarOffice Supervisor at Wellstar
Stephen TaylorStephen Taylor
Sports Photographer at Stephenson High SchoolSports Photographer at Stephenson High School