LUCRETIA SYLVIA ABIOSEH ANSLOW
Sugar Land,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
United Bank For Africa
06.2021 - 12.2023
- Enhanced customer satisfaction by efficiently installing ball systems in various settings.
- Collaborated with team members to complete large-scale installation projects on time and within budget.
- Established strong relationships with clients, leading to repeat business and positive referrals for future projects.
- Assisted in troubleshooting and resolving any issues that arose during the installation process, ensuring client satisfaction.
- Communicated effectively with clients throughout the installation process, providing updates and addressing concerns as needed.
- Maintained high quality standards by conducting thorough inspections of installed ball systems.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Finance Officer
CEEDEE INVESTMENT
03.2018 - 08.2020
- Reduced financial risk by implementing robust internal controls and regular audits.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
Education
MBA - Business Administration And Management
HOUSTON CHRISTIAN UNIVERSITY
Houston, TX12.2025
Bachelor of Science - APPLIED ACCOUNTING (HONOURS)
INSTITUTE OF PUBLIC ADMINISTRATION AND MANAGEMENT
SIERRA LEONE02.2019
Skills
- Call Documentation
- Service Recommendations
- Issue Research
- Documentation and Reporting
- Information Protection
- Quality Assurance
- Multitasking
- Accounting Management
Timeline
Customer Service Officer
United Bank For Africa
06.2021 - 12.2023
Finance Officer
CEEDEE INVESTMENT
03.2018 - 08.2020
MBA - Business Administration And Management
HOUSTON CHRISTIAN UNIVERSITY
Bachelor of Science - APPLIED ACCOUNTING (HONOURS)
INSTITUTE OF PUBLIC ADMINISTRATION AND MANAGEMENT
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