Lucrezia De Benedittis
Chicago,IL
Summary
Dynamic professional with a proven track record in household operations and customer service, exemplified during my tenure at Daniel DeMichael and Georgetown s.r.l. Skilled in cultural immersion and relationship building, I've significantly enhanced family and customer experiences. My adeptness in activity planning and inventory tracking has consistently contributed to operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Aupair
Cultural Care
Chicago, IL
09.2021 - 08.2023
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Developed lasting, professional relationships with families by encouraging open communication and positive feedback.
- Took children to and from school and extra-curricular activities.
- Provided direct-care services for children of varying ages.
- I adhere to specific instructions from parents regarding discipline techniques.
- Cooked nutritious meals to promote a healthy diet and nutrition.
- Employed positive guidance strategies to encourage children and improve behavior.
- Monitored the sleeping schedules of the children while they napped or slept overnight.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Negotiated conflicts among children, teaching problem-solving and communication skills.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Assisted with homework and educational activities to support academic achievement.
- Helped children develop social skills through positive reinforcement of behavior.
- Managed children's laundry and wardrobes, including organizing and purchasing when necessary.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Researched new ideas for outdoor activities that could be used during free time with the kids.
- Provided emotional support to children during difficult situations or transitions.
- Maintained cleanliness and organization of children's living spaces and play areas.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and oral health.
- Developed strong relationships with families by exhibiting professionalism throughout the employment period.
- I talked with parents about daily activities and any concerning behaviors.
- Supported household operations by completing laundry, cooking meals, and performing light cleaning.
- Provided safe transportation to and from activities and events.
- Encouraged healthy habits like brushing teeth before bedtime.
- Traveled with family to help with vacation activities and childcare.
- Accompanied family on trips, providing consistent care and maintaining routines.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Organized playdates and activities for the children, ensuring their safety.
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for children.
Sales Assistant
Georgetown s.r.l.
Parabiago , Italy
09.2015 - 12.2019
- Assisted customers in locating products, and providing detailed information and recommendations.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Maintained cleanliness of the sales floor area at all times.
- Placed special orders or called other stores to find desired items.
- Handled returns and exchanges according to company policies.
- Resolved customer complaints promptly.
- Replenished merchandise on shelves as needed throughout the day.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Managed cash register transactions accurately and efficiently.
- Fostered relationships with customers to expand customer base and retain business.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Informed customers about current promotions and discounts.
- I'd appreciate it if you could provide customer service by answering questions, resolving problems, and responding to complaints promptly.
Education
High School Diploma -
ITET Maggiolini
Parabiago07-2015
Some College (No Degree) - Business
Harold Washington College
Chicago University of Illinois At Chicago
Chicago, ILSkills
- Household operations
- Cultural immersion
- Grocery shopping
- Household support
- Culture-based activities
- Safety awareness
- Meal preparation
- Personal hygiene assistance
- Language proficiency
- Patience and tact
- Infant care experience
- Activity planning
- Team support and assistance
- Processing payments
- Merchandising proficiency
- Fitting room maintenance
- Inventory tracking
- Hospitality and accommodation
- Goal oriented
- Cash register operation
- Stock management
- Returns and exchanges
- Complex Problem-solving
- Relationship building
- Customer needs assessment
- Social media engagement
Languages
Italian
Native/ Bilingual
English
Full Professional
Spanish
Professional
German
Limited
French
Limited
Accomplishments
- Member of Honors College at UIC
- Member of Tau Sigma (Academic Honor Society for Transfer Students)
- Member of Gold Keys
Affiliations
- Like a dedicated traveler, I dive into all sorts of topics, from science and technology to art and culture, constantly learning new things.
- I enjoy offering problem-solving assistance, whether for daily challenges or big creative projects. Like a coach or mentor, I aim to guide and uplift people!
- I am an artist and creator. I help brainstorm ideas, write stories and poems, and generate visual concepts, all with a dash of imagination.
- I can discuss personal development and well-being, offer advice, or be a good listener, focusing on holistic life improvement.
- I can appreciate a good joke and share in a laugh, helping to lighten the mood when needed.
References
References available upon request.
Timeline
Aupair
Cultural Care
09.2021 - 08.2023
Sales Assistant
Georgetown s.r.l.
09.2015 - 12.2019
High School Diploma -
ITET Maggiolini
Some College (No Degree) - Business
Harold Washington College
University of Illinois At Chicago
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