Ketsia E Milord
Homestead,FL
Summary
To work with a company that has a growth mindset. That will use and elevate my skills and talent in a way that is beneficial to both parties.
Overview
8
8
years of professional experience
Work History
Commerical Insurance Marketing Assistant
Business Risk Advisors
Boca Raton, FL
12.2022 - 08.2024
- Participated in brainstorming sessions to generate new ideas for campaigns or initiatives.
- Provided administrative support to the Marketing Manager on a daily basis.
- Created presentations for internal meetings or external clients using PowerPoint
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Proofread and finalized marketing communications and documentation prior to release.
- Monitored and reported on competitors' marketing activities.
- Supported the marketing team in daily administrative tasks.
- Determined best methods to meet research objectives and produce useful data.
- Analyzed sales data to understand product performance and identify areas for improvement.
- Created proposals for service and product strategies based on marketing data.
Account Manager Assistant
Riemer Insurance Group
Hallandale, FL.
09.2019 - 09.2022
- Obtain my 440 license began my journey as a Commercial lines Account manager assistant, learning to issue certificates, updating renewal applications to reflect current status ,endorsements modifications ex: (address change, adding named insured) policy checking for all important details needed to be correct, loss run request, filing docs with correct labels into epic, providing itemized list that records the products or services.
- Posting payments
- Experience in high volume work flow, time management, team player.
- Providing updated quotes , entering activities RENR, ENDT FLWUP,LPR.
- Data entry online rating programs
- Processing unrouted attachments directing assisted documents.
- Proposal Shell
- Always remaining a student growing and learning new knowledge Currently thriving to obtain 220 license.
- Developed and executed small projects to improve operation and efficiency.
- Attended training sessions and courses to maintain up-to-date skills.
Cashier
Walmart Supermarket
Miami, FL
07.2017 - 09.2019
- When I first started, later dipped into stocking merchandise, worked beside my assistant manager, later promoted into customer service assisting with issues and/or business customers needed to be handled in a timely manner
- Professional, Friendly and respectful approach towards customers so they feel their requirements are met.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Sales Associate
Hollister
MIami, FL
07.2016 - 03.2017
- Serving customers fashions ideas for outfits, bringing latest trends out and keeping the
- Store organized and satisfaction levels up.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions and offered product advice.
Education
CENTRAL INSURANCE SCHOOL
06.2018
KEYS GATE CHARTER HIGH SCHOOL
06.2017
CE CLASSES
Insurance
Flood Webinar Training
Insurance
Wind Webinar training
Insurance
Skills
- Fast Learner
- Adapt to different environments
- Professional and Mature
- Reliable & Trustworthy
- Bilingual
- Great with Microsoft Office
- Time management
- Administrative assistance
- Multitasking and prioritization
- Patient-focused quality service
- Schedule development
- Customer engagement
Languages
Creole
Professional
English
Full Professional
Timeline
Commerical Insurance Marketing Assistant
Business Risk Advisors
12.2022 - 08.2024
Account Manager Assistant
Riemer Insurance Group
09.2019 - 09.2022
Cashier
Walmart Supermarket
07.2017 - 09.2019
Customer Service Sales Associate
Hollister
07.2016 - 03.2017
CENTRAL INSURANCE SCHOOL
KEYS GATE CHARTER HIGH SCHOOL
CE CLASSES
Insurance
Flood Webinar Training
Insurance
Wind Webinar training
Insurance
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