Luctricia Morgan
Los Angeles,CA
Summary
Experienced non-medical Care Provider and detailed expertise customer service of five years, has shaped a set of skills that set me apart from others candidates. Acquiring these skills in telephone and in person customer service, major conflict resolution, approachable and enthusiastic attitude, and more allows one to treat every customer and client with a people first- person approach with respect to everyone's needs, even under time sensitive conditions. To be someone who is always looking for growth opportunities as well as being able to showcase talents and skills in the best way possible enables my protection of the company and reputation.
Overview
6
6
years of professional experience
Work History
Caregiver
24 Hour Home Care Agency
08.2022 - Current
- Provided compassionate and patient-focused care to cultivate well-being, and deliver emotional support and companionship.
- Recorded and communicated patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information with family members, other nurses and staff, as well as detailed summaries to agency.
- Observed and translated any changes in the client, to assess if their's a better care plan to steadily implement the updates at the moment and for future reference.
- Provided coaching, mentoring, and consultation to staff and clients families to enhance independent performance and professional development.
- Coordinated virtual meetings with client's ongoing care specialists to assist with communicating their objective.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders..
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported clients to and from medical appointments with safety and efficiency.
Assistant Manager, Customer Service
Wolfgang Puck Delaware North
10.2021 - 05.2022
- Welcoming and engaging customers, assisting with placing orders and ensuring customer care is company's focus.
- Recommending daily specials and discounts to successfully up-sell limited-time food products.
- Successfully applying friendly and knowledgeable customer service to solve customer-staff conflicts and grievances when mistakes were made with orders and payments to generate repeat business.
- Processing payments and handling cash and credit transactions while monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Enforced adherence with company policies among customer service team members to maintain consistent service provision during onboarding of new hires.
- Developed and distributed customer service scorecards to measure customer service performance.
Cashier/ Maintenance
Michael's Retail Store
02.2021 - 11.2021
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, while checking bills handed for fraud.
- Overseen inventory control, cash control, and store opening and closing procedures.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Maximized sales and minimized shrinkage through excellent customer service and highlighting current deals and keeping lanes well-stocked.
- Assisted with hiring, training and mentoring new staff members.
Shift Lead/ Managerial Position
Pitfire Artisan Pizza
08.2019 - 02.2020
- Directing and supervising this restaurant and staff under company's standards to ensure safety and satisfactory needs are always met for health inspections and customers well being.
- Managed shift operations, ongoing rush of calls from a few to 50, supplied resources, and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted performance reviews and provided staff with feedback and guidance.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Babysitter
Los Angeles County, BASED ON REQUEST
01.2019 - 07.2019
- Provided an organized, safe, fun environment to share, play and learn for all children.
- Dispensing detailed daily updates to guardian(s) of their child's scheduled activity list, potty breaks, meals, and care.
- Prepare and serve nutrition, while remembering each child's dietary food restrictions and preferences, and using each child's specific eating devices, such as Gastronomy tubes.
- Monitor and implement professional behavior management techniques and effective communication to guardian(s).
- Learn and understand variety of personalities and responsibilities of children from diverse backgrounds.
- Administer prescribed or over-the-counter medication as routine and performing rational and tranquil first aid as needed.
Personal Care Assistant
Spring Senior Assisted Living
05.2017 - 01.2019
- Handling and serving residents in manners conducive to their happiness, safety, and comfort; under licensed nurses with provided aid for preventative measures.
- Keeping supervisors and managers informed and mediating statuses changes and requests from residents, families, doctors.
- Effectively adapting while maintaining focus and composure during unanticipated events.
- Accurately and effectively communicating residents' mental and physical condition assessments to Health Emergency Medical Services in need.
- Sufficiently and solely transferring residents, ranging from 90 to 270 pounds, from one place to another, and rotating bedbound patients to discover comfort while preventing formation of bedsores.
- Supported clients with mental support, physical activities, and crafts to accomplish quality of life, sustain needs, and stimulation.
- Assisted with dressing guidance, grooming, meal preparation, and administering medication and reminders.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Built strong relationships with clients to deliver emotional support and companionship.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Associate of Applied Science - Nursing
West Los Angeles College
Culver City, CA06.2024
Associate's Degree -
Santa Monica College
Skills
- Problem Identification
- Developing Client Trust
- First-Tier Technical Support
- Resident Empowerment
- Word Processing
- Corporate Standards
- Written and Oral Communications
- Training and Development
- Conflict Resolution Techniques
- Customer Data Confidentiality
- Efficient Data Entry
- Brand Management
Accomplishments
- Certification of CNA, Certified Nurse Aide or Certified Nurse Assistant
- Collaborated with different teams in the non-profit organization, Heal the Bay
- Supervised team of seven staff members per three distinct departments.
- Achieved continuous honors for my contribution and hard work at Genesis: Springs Senior Assisted Living
Timeline
Caregiver
24 Hour Home Care Agency
08.2022 - Current
Assistant Manager, Customer Service
Wolfgang Puck Delaware North
10.2021 - 05.2022
Cashier/ Maintenance
Michael's Retail Store
02.2021 - 11.2021
Shift Lead/ Managerial Position
Pitfire Artisan Pizza
08.2019 - 02.2020
Babysitter
Los Angeles County, BASED ON REQUEST
01.2019 - 07.2019
Personal Care Assistant
Spring Senior Assisted Living
05.2017 - 01.2019
Associate of Applied Science - Nursing
West Los Angeles College
Associate's Degree -
Santa Monica College
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