Luc Wilsen Joseph
Coconut Creek,FL
Summary
Diligent U.S Border Patrol, U.S Customs and Border Protection with solid foundation in volunteer work and history of contributing to community initiatives. Successfully collaborated on projects that improved local resources and services. Demonstrated problem-solving abilities and strong communication skills.
Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
City of Deerfield Beach Volunteer
Government
08.2025 - Current
- Assisted in organizing community outreach events to promote government services and resources.
- Collaborated with team members to streamline processes for public engagement initiatives.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Improved public safety, participating in community watch programs.
- Raised awareness about environmental issues through educational workshops.
- Coordinated food drives for improved local food bank stock levels.
- Coordinated and managed volunteer activities for community service projects.
- Approached issues proactively to best meet current and future community needs.
- Provided emotional support and companionship to elderly during community homes.
Mental Health Technician
Fort Lauderdale Behavioral Health Center
06.2025 - Current
- Monitored patient behaviors and vital signs to ensure safety and well-being.
- Assisted in implementing individualized care plans, promoting therapeutic interventions.
- Collaborated with multidisciplinary teams to enhance treatment strategies and outcomes.
- Educated patients on coping skills and strategies for managing mental health challenges.
- Facilitated group therapy sessions, fostering a supportive environment for peer interaction.
- Conducted regular safety checks to maintain a secure treatment facility for patients.
- Trained new staff on protocols and best practices in patient care and safety procedures.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Assisted with medication administration and counting and promote safety.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Improved patient safety with continuous observation and timely intervention.
- Ensured compliance with health and safety protocols, maintaining safe environment for patients and staff.
- Conducted thorough assessments upon patient admission, gathering essential background information for accurate diagnosis and effective treatment planning.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
Volunteer
Transportation Insight, Make a Wish, Children With ADA Effects
11.2020 - 12.2024
- Increased cultural awareness with organization of multicultural festivals.
- Amplified non-profit reach by donating governmental campaigns.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Enhanced visitor experience by conducting informative experience.
- Giving free transport to homeless.
- Contributed to building of affordable housing, improving community infrastructure.
- Self-motivated, with a strong sense of personal responsibility.
Machinist
Swagelok
01.2022 - 11.2024
- Operated CNC machines to produce precision components according to specifications.
- Interpreted technical drawings and blueprints to execute complex machining tasks accurately.
- Conducted routine maintenance on machinery, reducing downtime and enhancing performance reliability.
- Assisted in inventory management by tracking materials and supplies needed for machining operations.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Adjusted machine settings to reduce waste and improve efficiency.
- Worked with team members to improve production processes and procedures.
- Supported team members in troubleshooting complex machine issues, sharing knowledge and expertise to resolve problems quickly.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Completed projects on time and under budget and maintained equipment and tools.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Collaborated with quality assurance team to resolve discrepancies and implement corrective actions for non-conforming parts.
- Collaborated with engineers to develop new parts, interpreting blueprints and schematics for accurate production.
- Improved workplace safety by performing routine maintenance on machinery and ensuring all equipment was in proper working order.
- Improved product quality with meticulous inspection of machined parts against strict industry standards.
- Optimized tool usage, selecting appropriate cutting tools for different materials and tasks.
- Adapted to rapidly changing production needs, quickly learning new machining techniques and technologies.
- Fostered safer workplace by adhering to and promoting strict safety protocols and guidelines.
- Reduced machine downtime, conducting regular maintenance and troubleshooting minor issues.
- Achieved consistent quality, performing detailed final inspections and adjustments on completed parts.
- Repaired and maintained machine tools, fixtures and other production equipment.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
- Calibrated and aligned machine components for proper functioning.
- Studied sample parts, blueprints or engineering information to determine methods or sequences of operations needed to fabricate products.
- Recommended adjustments to production processes to optimize product quality.
- Researched and identified new machining technologies and techniques.
- Collaborated with engineers and other machinists to develop optimal machining processes.
- Inspected finished products for quality assurance, ensuring compliance with industry standards.
- Collaborated with team members to troubleshoot equipment issues and maintain production efficiency.
Machine Operator
Lincoln Electric
01.2019 - 04.2022
- Operated machinery to ensure efficient production flow and adherence to safety standards.
- Monitored equipment performance, identifying issues and implementing solutions to minimize downtime.
- Collaborated with team members to optimize workflows and enhance overall productivity.
- Conducted routine inspections and maintenance on machines, ensuring operational reliability.
- Trained new operators on equipment handling and safety protocols, fostering a culture of compliance.
- Analyzed production data to identify areas for process improvement and cost reduction initiatives.
- Coordinated with supervisors to streamline production schedules and meet delivery targets efficiently.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Contributed to reduced waste generation by implementing recycling initiatives within workspace.
- Enhanced machine longevity with proactive maintenance and timely replacement of worn parts.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Operated and controlled [welding equipment], [Steal rod process equipment] and [tow motor, lift] equipment.
- Checked quality of [Lincoln electric trademark] by chemical analysis.
- Controlled manufacturing plant operations using SCADA software.
Food and Beverage Supervisor
JACK Entertainment
12.2018 - 01.2020
- Supervised daily operations of food and beverage service, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service techniques and operational procedures to enhance guest experience.
- Monitored financial transactions to ensure accurate reporting and adherence to budgetary guidelines.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
Account Representative/Trainer Coordinator
JACK Entertainment/ Finance
12.2015 - 12.2018
- oordinated daily cash and coin inventory to ensure accuracy and compliance with operational standards.
- Conducted thorough audits of soft count room processes to enhance efficiency and security measures.
- Trained new team members on proper cash handling procedures and equipment operation protocols.
- Implemented improvements in workflow, reducing time spent on cash processing activities.
- Maintained detailed records of transactions and inventory for management review and analysis.
- Collaborated with security personnel to address discrepancies and resolve issues promptly.
- Monitored equipment functionality, facilitating timely repairs to minimize downtime during operations.
- Provided support during audits, ensuring adherence to regulatory requirements and internal policies.
- Assisted in the training of new staff members, fostering a positive and supportive work environment.
- Demonstrated excellent attention to detail while counting large sums of money quickly and accurately.
- Provided reliable support as a Soft Count Team Member, contributing significantly towards successful completion of monthly revenue audits.
- Streamlined the sorting process for various denominations, improving overall team productivity.
- Identified discrepancies in financial reports, promptly reporting issues to management for resolution.
- Communicated effectively with supervisors regarding any discrepancies or issues encountered during the soft count process.
- Utilized advanced counting machines proficiently, increasing speed without compromising accuracy levels.
- Assisted management in identifying areas for improvement within the soft count department''s operations, contributing to continuous growth efforts.
- Ensured secure handling of large amounts of cash, minimizing risk of theft or misplacement.
- Contributed to achieving department goals by maintaining a strong work ethic and commitment to excellence in all tasks performed.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Complied with gaming commission rules by verifying players' ages.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Balanced books with daily summary reconciliations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%.
- Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
Customer Care Specialist
Marriott International, Inc.
03.2015 - 12.2018
- Exceeded sales targets by implementing effective upselling techniques during customer interactions.
- Analyzed customer feedback to enhance service delivery and improve satisfaction rates.
- Implemented quality assurance measures to maintain high standards in customer service interactions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Water Meter Technician/Plumbing Apprentice
Utility Partners
09.2013 - 11.2014
- Installed and calibrated water meters following industry standards and safety protocols.
- Conducted routine inspections and maintenance of water meter systems to ensure optimal performance.
- Diagnosed issues in water metering equipment, implementing timely repairs to minimize service disruptions.
- Inspected inventory of parts and supplies necessary for meter installation and repair projects effectively.
- Collaborated with other departments within the utility company to coordinate projects requiring multiple teams'' expertise or resources.
- Ensured compliance with safety regulations by adhering to proper procedures during installations, repairs, and maintenance tasks.
- Facilitated smooth communication between field technicians and office personnel by providing accurate, timely updates on work order progress.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Repaired non-functioning meters and tested to verify operational status.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Installed various plumbing systems under supervision, ensuring compliance with safety standards.
- Maintained tools and equipment, promoting a safe and efficient work environment.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
- Improved job site efficiency, organizing tools and equipment for easy access.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Eliminated risks by correctly identifying potential safety hazards.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ12-2027
Associate of Applied Science - Health And Wellness
Tri-County Technical College, Cleveland OH
Cleveland, OH05-2025
Skills
- Positive attitude
- Organized and efficient
- Problem-solving
- Attention to detail
- Community service
- Leadership qualities
- Adaptability and dependability
- Computer skills
- Relationship building
- Community engagement
- Event setup
- Answering phones
- Food distribution
- Conflict resolution
- Administrative support
- Documentation and reporting
- Budgeting and finance
- Operations support
- Clerical support
- Equipment installation
- Multitasking and organization
- Public relations
- Data confidentiality
- Environmental conservation
- Active listening
- Adaptability
- Emotional awareness
- Problem-solving abilities
- Administration and management
- Patient assessment
- Recordkeeping and confidentiality
- Teamwork and collaboration
Certification
- FEMA- IS 700, 100, 200- National Disaster & Management University
- Post Crisis Patient Debriefing- UHS
- Compliance and code of conduct- UHS
- Patient Aggression in behavioral health- UHS
- HIPAA privacy Training- UHS
- Patient Observation/Supervision- UHS
- STOP & THINK Serious conversation at work Preventing Sexual Allegations- UHS
- CERT- Coral Springs Parkland Emergency response hand on training.
- CERT- University Utah
- Design and operating roadways for safe speeds- U.S DOT.
- Several Certifications Including Worker Safety- National Center for Rural and Road Safety.
Languages
Spanish
Professional Working
French
Full Professional
Papiamentu/Dutch
Professional Working
English
Full Professional
Timeline
City of Deerfield Beach Volunteer
Government
08.2025 - Current
Mental Health Technician
Fort Lauderdale Behavioral Health Center
06.2025 - Current
Machinist
Swagelok
01.2022 - 11.2024
Volunteer
Transportation Insight, Make a Wish, Children With ADA Effects
11.2020 - 12.2024
Machine Operator
Lincoln Electric
01.2019 - 04.2022
Food and Beverage Supervisor
JACK Entertainment
12.2018 - 01.2020
Account Representative/Trainer Coordinator
JACK Entertainment/ Finance
12.2015 - 12.2018
Customer Care Specialist
Marriott International, Inc.
03.2015 - 12.2018
Water Meter Technician/Plumbing Apprentice
Utility Partners
09.2013 - 11.2014
Bachelor of Science - Accounting
University of Phoenix
Associate of Applied Science - Health And Wellness
Tri-County Technical College, Cleveland OH