Summary
Overview
Work History
Education
Timeline
Generic

Lucy Adams

Johns Island,SC

Summary

Leadership and Development leader with excellent organizational and communication skills. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 7-year record of building positive relationships with internal and external stakeholders.

Overview

7
7
years of professional experience

Work History

Director of Technology Adoption/Director of Strategic Partnerships

Nolan transportation group
05.2021 - Current
  • Spearheaded completion of modernizing legacy systems for increased functionality and scalability.
  • Played key role in on-going agile CRM design, reevaluation and optimization to keep pace with company growth.
  • Reviewed and assessed architecture design, implementation, testing and deployment via JIRA to identify project requirements and costs.
  • Led a cross-functional team for successful technology projects and their completion with improving overall efficiency.
  • Streamlined brokerage workflow processes through automation, enhancing productivity by 58% across the organization.
  • Collaborated with key stakeholders from executive members to endusers to define technology requirements and deliver customized solutions.
  • Managed the release of Salesforce and implemented change management plan to ensure efficiency of platform
  • Directed timely resolution of technical issues through efficient helpdesk management, minimizing downtime for endusers via ServiceNow.
  • Delivered comprehensive training programs, boosting staff proficiency in using new platforms effectively.
  • Managed vendor relationships, ensuring timely delivery of products and services at competitive costs.
  • Evaluated emerging technologies for potential integration into existing infrastructure, staying ahead of industry trends and advancements.

Senior Sales Team Leader

Nolan transportation group
11.2019 - 05.2021
  • Drove a 765k monthly revenue team with 150 accounts and 3425 loads by identifying new business opportunities, effective team training, coaching strategies.
  • Implemented employee recognition programs that boosted morale and increased retention rates within the team.
  • Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
  • Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement
  • Built strong team by recruiting and developing top sales talent.
  • Managed a 23 member high-performing sales team, consistently achieving and surpassing set targets.
  • Mentored three junior team members, providing guidance and support to enhance their career progression.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
  • Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement opportunities.

Sales Team Leader

Nolan transportation group
11.2018 - 11.2019
  • Drove a 435k monthly revenue team with 100 accounts and 1500 loads by identifying new business opportunities, effective team training, coaching strategies.
  • Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
  • Perform daily customer retention calls to strategize future growth potential with the company and ensure customer expectations are met
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
  • Analyzed market trends and competitor activity to identify new business opportunities for the team.
  • Negotiated pricing with clients and transportation carriers.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Operations Specialist

Nolan transportation group
01.2017 - 11.2018
  • Tracked shipments for 15+ brokers and met customer's time restraints and needs
  • Negotiated with carriers on a spot basis
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

BA in Kinesiology -

Mississippi State University
Mississippi State, MS
12.2014

Timeline

Director of Technology Adoption/Director of Strategic Partnerships

Nolan transportation group
05.2021 - Current

Senior Sales Team Leader

Nolan transportation group
11.2019 - 05.2021

Sales Team Leader

Nolan transportation group
11.2018 - 11.2019

Operations Specialist

Nolan transportation group
01.2017 - 11.2018

BA in Kinesiology -

Mississippi State University

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Lucy Adams