Lucy Alcala
Summary
Experienced full time caregiver for special needs child. Knowledge of Autism Spectrum Disorder, Sensory Processing Disorder, Speech Apraxia, delayed fine and gross motor development and Individualized Educational Plans. Caring and compassionate with a desire to help those in need. Flexible, dependable, highly-organized and detail-orientated.
Dependable coordinator with a track record of enhancing donor or client relations. Demonstrated ability to improve project execution efficiency, underlining a supportive and results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Coordinator
Elizabeth Glaser Pediatric Aids Foundation
06.2004 - 05.2008
- Developed and maintained relationships with donors.
- Developed and maintained relationships with domestic staff in Washington D.C headquarters and International staff situated at our global office and medical sites.
- Coordinated travel arrangements for staff members within the marketing and donor/grants departments.
- Coordinated and organized yearly international conferences for US-based and International staff members, donors and government representatives to attend. Work included research and acquisition of appropriate venue, all travel arrangements (including flights, local transportation and accomodations), all venue catering arrangements, arrangements for technical equipment, creating PowerPoint presentations for multiple departments and working alongside IT department to upload presentations for each day of conference
- Coordinated and participated in celebrity fundraisers including a large carnival.
- Maintained donor database including migration of records to new database system.
- Maintained paper files and records pertaining to donors, government grants and medical offices
- Receiving and responding to requests for funding
- Working closely with major Government or non-profit medical entities including the Center for National Disease and Prevention and the International Society for Infectious Diseases
- .Created and submitted expense reports for senior staff
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Proofread and edited documents for accuracy and grammar.
- Maintained accurate records of meeting minutes and action items, supporting follow-up efforts after each session effectively concluded.
- Prepared materials for meetings and presentations, assisting in the professional delivery of information to donors and colleagues.
- Aided in the preparation of proposals submitted by the organization by compiling necessary data accurately.
- Assisted in coordinating events and meetings, resulting in increased employee engagement and collaboration.
- Conducted research on various topics as needed, providing vital information to assist with project planning and execution.
- Assisted in budget tracking and management for assigned projects, aiding in financial accountability throughout their life cycle.
- Managed schedules and deadlines for multiple projects, ensuring timely completion and client satisfaction.
- Facilitated effective communication among team members by managing email correspondence and distributing relevant information promptly.
- Handled incoming calls professionally while directing inquiries to appropriate departments or personnel as necessary.
- Served as a liaison between different departments within the organization, helping streamline processes for better collaboration across teams.
- Created comprehensive reports on project progress, offering valuable insights for strategic decision making.
- Collaborated with cross-functional teams to improve coordination processes, leading to smoother project execution.
Assistant to the Senior Vice President
TCW Group
08.2002 - 05.2004
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organized travel for the Senior VP and three VPs of Sales
- Organized, packaged, and shipped materials for conferences
- Organized, packaged, and shipped materials to brokers
- Wrote correspondence to the clients of the SVP and VPs
- Assisted the Senior VP of marketing and her two VPs with projects
- Arranged catering for in-house meetings
- Booked conference rooms for in-house meetings
- Devised special customized material and arranged them to be printed and shipped for conference presentations in collaboration with in-house printers
- Created and submitted expense reports for sales department staff
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Updated database of contacts and resources for company-wide distribution.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
Marketing Assistant
National Canine Defence League
08.2000 - 12.2001
- Attended conferences to increase charity awareness
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased charity awareness by implementing targeted marketing campaigns
- Proofread marketing material ahead of printing to eliminate errors.
- Created PowerPoint presentations for Marketing Director and other Senior staff
- Visited dog shelters to ensure good relations with shelter staff and to check on dogs up for adoption
- Arranged travel for Marketing Director
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Performed both cold and warm marketing calls to potential donors
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Responded to donor calls and emails to answer questions about the charity.
- Collaborated with other departments when necessary, ensuring seamless support for donors across multiple areas.
- Maintained and managed donor files and databases.
- Located and booked venues for staff and donor events
- Created and submitted expense reports for Marketing Director
- Created and dispersed in-house memos or donor correspondance for Marketing Director
Marketing Assistant
DAKS International
03.2000 - 08.2000
- Assisted two Marketing VPs and marketing department
- Coordinated fashion sellers and buyers across the globe
- Arranged and assisted backstage at in-house fashion shows
- Organized and catalogued clothing swatches
- Coordinated with designers and fashion directors
- Typed correspondance for Marketing VPs
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Responded to general inquiries from staff and clients via mail, phone, and fax.
- Demonstrated willingness and interest in learning new tasks and skills.
- Utilized specialized software to capture and process data.
- Managed various marketing campaigns for successful product launches and increased brand awareness
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product brand
Education
Bachelor of Arts - English Literature And Writing And Publishing
Middlesex University
London, UK06.1998
Skills
- Autism Spectrum Knowledge
- Intellectual Disability Awareness
- Motor Skills Development
- Sensory Integration
- Attentive to People / supportive personality
- Patience and understanding
- Flexible and Adaptable
- Data Entry
- Time Management
- Phone and Email Etiquette
- Multitasking and Organization
- Attention to Detail
Timeline
Coordinator
Elizabeth Glaser Pediatric Aids Foundation
06.2004 - 05.2008
Assistant to the Senior Vice President
TCW Group
08.2002 - 05.2004
Marketing Assistant
National Canine Defence League
08.2000 - 12.2001
Marketing Assistant
DAKS International
03.2000 - 08.2000
Bachelor of Arts - English Literature And Writing And Publishing
Middlesex University
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