Lucy Alimamy
Chelsea,Massachusetts
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Seraphic Springs Healthcare Agency
04.2024 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
PROGRAM ASSISTANT
Mandela Washington Fellowship
06.2023 - 08.2023
- Supported African professionals integration into Bridgewater State University's community and the American system by providing guidance and acting as a point of contact for staff, community members, and guest speakers
- Demonstrated keen oversight and responsibility in monitoring the conduct of all individuals, including employees, while promptly reporting any infractions, safety concerns, and needs of all parties
- Collaborated with a cross-functional team to efficiently organize travel arrangements, professional guest panels, field trips, individual and academic meetings, as well as meals for the fellows, ensuring seamless execution and a rewarding experience for all participants
- Proactively contributed to the program's continuous improvement by identifying potential areas for enhancement and effectively presenting these insights during staff meetings
OFFICE ASSISTANT
Lewis and Gaines Center for Inclusion and Equity
09.2022 - 05.2023
- Participated in team meetings, providing input and suggestions on organizational practices
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Assisted in onboarding new employees by providing orientation materials and training resources
- Provided customer service support via phone or email inquiries related to products or services offered by the organization
- Coordinated office operations and procedures to facilitate workflow and efficiency
CUSTOMER SERVICE ASSOCIATE
Dollar Tree
04.2022 - 08.2022
- Improved and increased store sales through positive attitude and knowledge of products
- Processed payments accurately according to company guidelines while maintaining high levels of security
- Totaled daily sales transactions by balancing cash, check and credit card totals at end of shift
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions
CONCIERGE AGENT
Guardian Security Services Inc
01.2021 - 03.2021
- Assisted guests with transportation needs by arranging car rentals, taxi services
- Performed administrative duties such as filing documents, taking messages, photocopying documents
- Developed strong communication skills through daily interaction with guests, colleagues, and management team
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work
- Anticipated guests' needs before they asked for them in order to exceed their expectations
HOSTESS
State Street Provisions
05.2020 - 08.2020
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Ensured that all guests were seated promptly according to restaurant policies
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
BIBLE STUDY TEACHER
Chrrist Apostolic Church-Mount Zion
02.2014 - 08.2018
- Encouraged students to explore various interpretations of scripture through group debates and independent research projects
- Cultivated relationships with parents by providing feedback regarding their child's spiritual growth through regular communication
- Utilized creative teaching methods to engage students from diverse backgrounds in discussions about Christian values and beliefs
- Provided one-on-one mentorship to struggling students, offering guidance on how to incorporate religious principles into their lives
- Worked closely with volunteers who provided assistance during class sessions, helping them understand expectations for student engagement
- Demonstrated strong public speaking skills by delivering sermons on relevant topics during weekly worship services
Education
Master Of Science - Restorative And Transformative Justice
Bridgewater State University
Bridgewater, MABachelor Of Science (B.S.) - Criminal Justice, African American Studies Minor
Bridgewater State University
Bridgewater, MA05.2023
Skills
- Retail Sales
- Customer Service
- Documentation
- Management Interaction
- Interpersonal Communications
- Identification Checks
Accomplishments
Published honors thesis highlighting the correlation between homelessness and mental health decline.
https://vc.bridgew.edu/cgi/viewcontent.cgi?article=1598&context=honors_proj
References
References available upon request
Certification
CPR Certified
Safety Care Training
Timeline
Client Care Coordinator
Seraphic Springs Healthcare Agency
04.2024 - Current
PROGRAM ASSISTANT
Mandela Washington Fellowship
06.2023 - 08.2023
OFFICE ASSISTANT
Lewis and Gaines Center for Inclusion and Equity
09.2022 - 05.2023
CUSTOMER SERVICE ASSOCIATE
Dollar Tree
04.2022 - 08.2022
CONCIERGE AGENT
Guardian Security Services Inc
01.2021 - 03.2021
HOSTESS
State Street Provisions
05.2020 - 08.2020
BIBLE STUDY TEACHER
Chrrist Apostolic Church-Mount Zion
02.2014 - 08.2018
Master Of Science - Restorative And Transformative Justice
Bridgewater State University
Bachelor Of Science (B.S.) - Criminal Justice, African American Studies Minor
Bridgewater State University
CPR Certified
Safety Care Training
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