Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Arellana

Hialeah,FL

Summary

I want to be able to use my leadership skills and knowledge to interact with team members and/or coworkers to excel in innovative technology applications. I would like to be able to use my communicative skills as well as my ability to show responsibility and dedication.

Overview

33
33
years of professional experience

Work History

Environmental Services Supervisor

Hialeah Hospital
10.2012 - 02.2017
  • Directed a group of employees to take care of discharge and operating rooms as well as supervised cleanliness of the entire hospital.
  • Supervised daily operations of environmental services team, ensuring compliance with hospital standards.
  • Developed and implemented training programs to enhance staff performance and safety protocols.
  • Coordinated waste management processes to optimize efficiency and sustainability practices.
  • Monitored inventory levels of cleaning supplies and equipment, facilitating timely replenishment.

Cosmetologist

Self Employed
12.2002 - 09.2012
  • Hair, nails and permanent makeup.
  • Developed tailored beauty treatment plans based on client needs and preferences.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Demonstrated thorough knowledge of all salon products and services.
  • Developed creative techniques to provide clients with latest hairstyles.

Delivery

Miami Herald
10.2007 - 10.2008
  • Packed and delivered 190 newspapers.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Respite Worker

Easter Seals
03.2006 - 03.2008
  • Help serve elderly people with Alzheimer’s with everyday needs.
  • Improved client well-being by providing consistent and compassionate care during respite periods.
  • Developed strong rapport with clients and their families, fostering trust and open communication.
  • Planned engaging recreational, developmental and entertainment activities.
  • Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.

Owner

Lucy Valentine Beauty Salon & Dollar Discount
07.1995 - 11.2002
  • Owned and operated a beauty salon with 5 beauticians 1 cashier and 2 other employees.
  • Oversaw daily operations, ensuring optimal service delivery and customer satisfaction.
  • Developed marketing strategies to increase brand awareness and client retention.
  • Trained and mentored staff on best practices in beauty services and customer care.

Office Manager

J. Kopettman Roofing Company
01.1991 - 02.1995
  • Did everything from answering phones to running payroll. Took care of data entry, helped with customer retainer and filling.
  • Managed daily office operations, ensuring smooth workflow and communication among staff.
  • Coordinated scheduling for team meetings and project deadlines, optimizing time management.
  • Developed training materials for new employees, enhancing onboarding process effectiveness.
  • Oversaw inventory management, maintaining optimal stock levels of office supplies and equipment.
  • Led team initiatives to enhance workplace safety protocols and compliance with regulations.
  • Monitored budget expenditures, identifying areas for cost savings and resource allocation improvements.
  • Streamlined vendor relationships, negotiating contracts for cost-effective services and supplies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.

Dietary Supervisor

South Dade Catholic & Health Care Center
11.1997 - 12.1990
  • I set the schedules and assigned duties to employees under my supervision to make sure that a group of roughly 120 were following their dietary needs.
  • Supervised dietary staff, ensuring compliance with health regulations and safety standards.
  • Developed and implemented meal plans tailored to residents' nutritional needs and preferences.
  • Coordinated inventory management processes, optimizing food supplies and minimizing waste.
  • Trained team members on dietary protocols, enhancing overall service quality and efficiency.

Waitress

The Gallery Cafe
03.1984 - 08.1987
  • Handling money, waiting on tables and making sure everything stayed clean and organized.

Education

Academic Bachelor -

Maria Auxiliadora
11.1978

Cosmetology

International Unisex Academy
10.1993

Certificate of Technical Studies - Alzheimer Training

Easter Seaks Adult Day Care
Miami, FL
11.2006

Skills

  • I am highly competitive; I like being challenged as well as being able to show how well I can overcome any obstacle I am very good at handling stressful situations Stress pushes me to become better Setting goals and focusing on them have always helped me keep track of things and stay organized I can work with people from diverse cultures and backgrounds I have excellent communication skills and am able to listen in order to determine customer needs before offering a solution Experienced in giving both oral and written presentations I am bilingual (Spanish & English) with great management skills and have excellent phone manners Fluent with Microsoft Word, WordPerfect and many more
  • Waste management
  • Sustainability initiatives
  • Site remediation

Timeline

Environmental Services Supervisor

Hialeah Hospital
10.2012 - 02.2017

Delivery

Miami Herald
10.2007 - 10.2008

Respite Worker

Easter Seals
03.2006 - 03.2008

Cosmetologist

Self Employed
12.2002 - 09.2012

Dietary Supervisor

South Dade Catholic & Health Care Center
11.1997 - 12.1990

Owner

Lucy Valentine Beauty Salon & Dollar Discount
07.1995 - 11.2002

Office Manager

J. Kopettman Roofing Company
01.1991 - 02.1995

Waitress

The Gallery Cafe
03.1984 - 08.1987

Cosmetology

International Unisex Academy

Academic Bachelor -

Maria Auxiliadora

Certificate of Technical Studies - Alzheimer Training

Easter Seaks Adult Day Care

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