Lucy Bailey
Logan,UT
Summary
Passionate about inspiring students to explore agriculture, I combine hands-on livestock and small-animal care experience with a strong background in coaching and patient care. Years of leading youth soccer teams honed my communication, mentoring, and team-building skills, while my CNA work in hospice care strengthened my empathy and ability to support diverse needs. I’m committed to creating an inclusive, interactive classroom where every student feels valued and motivated to learn agricultural science and practical skills.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
FireNote
09.2023 - Current
- Provided prompt and effective customer support through multiple communication channels, ensuring high satisfaction levels.
- Resolved customer inquiries by utilizing company knowledge base and troubleshooting techniques, enhancing resolution efficiency.
- Assisted in onboarding new customers, guiding them through product features and functionalities to improve user experience.
- Documented customer interactions in CRM system, ensuring accurate record-keeping and streamlined follow-up processes.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Certified Nursing Assistant
Keystone Hospice
08.2022 - 08.2023
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs, documenting changes for nursing staff review.
- Provided emotional support to patients and families during challenging times.
- Maintained cleanliness and organization of patient care areas to ensure safety.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Soccer Coach
Rush Soccer Club
12.2022 - 05.2023
- Developed and implemented training sessions to enhance player skills and teamwork.
- Analyzed player performance to create tailored development plans for individual athletes.
- Coordinated game strategies and tactics to optimize team performance in competitive matches.
- Fostered a positive team environment through effective communication and motivational techniques.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
Animal Caretaker
Boise State University
01.2022 - 05.2022
- Provided daily care and feeding for diverse animal species in accordance with established protocols.
- Monitored animal health, recognizing signs of illness and reporting concerns to veterinary staff promptly.
- Maintained cleanliness of enclosures and habitats, ensuring a safe environment for animals and visitors.
- Assisted in conducting behavioral assessments, contributing to enrichment programs tailored to individual animal needs.
Education
Bachelor of Science - Agriculture
Utah State University
Logan, UT05-2026
High School Diploma -
Eagle High School
Eagle, ID05-2021
Skills
- Youth coaching & mentorship Team leadership & communication
- Livestock handling & animal science fundamentals
- Small-Animal Care & Husbandry – daily feeding, health checks, and cage maintenance for research mice
- Customer service & technical problem-solving
- Compassionate patient care & conflict resolution
- Compassionate Patient Care – provided direct support as a CNA in hospice settings
Timeline
Customer Support Representative
FireNote
09.2023 - Current
Soccer Coach
Rush Soccer Club
12.2022 - 05.2023
Certified Nursing Assistant
Keystone Hospice
08.2022 - 08.2023
Animal Caretaker
Boise State University
01.2022 - 05.2022
Bachelor of Science - Agriculture
Utah State University
High School Diploma -
Eagle High School
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