Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Baker

Manchester,MO

Summary

Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.

Overview

3
3
years of professional experience

Work History

Barista Trainer

Starbucks
08.2024 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Sales Associate

Pottery Hollow
02.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Barista

Teleo Coffee
07.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Barista

Orange Couch Coffee House
09.2023 - 11.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Barista

Scooter's Coffee
01.2023 - 06.2023
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Fashion Consultant

Uptown Cheapskate
01.2022 - 05.2022
  • Merchandised store inventory in seasonal and brand displays.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
  • Organized and led training sessions for junior consultants on latest fashion trends and styling techniques.
  • Leveraged social media platforms to showcase client transformations, significantly increasing online engagement and inquiries.

Education

No Degree - Esthetics

Aesthetics Institute
Affton, MO
05-2025

High School Diploma -

Eureka High School
Eureka
01-2023

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • Milk steaming
  • Complaint handling
  • Sales proficiency
  • Friendly and outgoing
  • Cash register operation
  • Active listener

Timeline

Barista Trainer

Starbucks
08.2024 - Current

Sales Associate

Pottery Hollow
02.2024 - 08.2024

Barista

Orange Couch Coffee House
09.2023 - 11.2023

Barista

Teleo Coffee
07.2023 - 02.2024

Barista

Scooter's Coffee
01.2023 - 06.2023

Fashion Consultant

Uptown Cheapskate
01.2022 - 05.2022

No Degree - Esthetics

Aesthetics Institute

High School Diploma -

Eureka High School

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Lucy Baker