Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucy Beck

Oak Harbor,WA

Summary

Navy Personnelman who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Certified Peer Specialist

Sunrise Services LLC
09.2023 - Current
  • Connected clients with available resources to further treatment goals.
  • Shared part of personal story to help clients understand issues and move toward recovery.
  • Documented updates in EHR.
  • Used skills such as modeling, education and implantation to teach daily living and coping skills.
  • Created individualized mentoring plans for mentees, promoting personal growth and development.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
  • Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
  • Encouraged mentees to develop strong decision-making and problem-solving skills.
  • Developed mentees' life skills such as time management and communication.
  • Implemented strategies to help mentees manage stress and difficult emotions.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Helped individuals set realistic goals based on personal life situations and strengths.

Administrative Assistant

Sunrise Services
12.2021 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Checked patient insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Medical Secretary

Ann Dannhauer, MD
03.2019 - 10.2020
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Organized patient files and streamlined operations to improve efficiency.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Enhanced office efficiency by handling 50+ callers per day.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Maintained current and accurate medical records for over 2000 patients.
  • Managed master calendar and scheduled appointments for 1 provider based on optimal patient loads and clinician availability.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Collaborated with assistants and doctor to prepare and set up rooms with adequate supplies and equipment.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust
  • Maintained current and accurate medical records for patients

Personnel Specialist

United States Navy
12.1997 - 11.1999
  • Maintained and entered data into Enlisted Service Records;
  • Gaining personnel to new commands, transferring personnel, preparing personnel for retirement/Fleet Reserve.
  • Prepared all types of separations.I.D. Card issuance.Providing enlisted people with information and counseling related to Navy occupations, opportunities for general education and job training, requirements for promotion, and rights and benefits.
  • Assisted enlisted people and their families with special problems or personal hardships.
  • Performed counseling and interviewing personnel on a variety of matters;
  • Administered advancement examinations, order advancement examinations, and process examination returns;
  • Wrote official letters and reports,maintained payroll and accounting databases for disbursement and collection of government funds.
  • Performed travel claim accounting; prepared financial reports.
  • Served as agent cashiers to pay government funds. Acted as collection agent of money owed to U.S. Treasury by Navy personnel.Maintains and audits Automated Teller Machines on-board the ships.
  • Provided pay and entitlement information to individual Navy members.

Accounts Payable

Thurman Bryant Electrical Supply Company
05.1989 - 06.1990
  • Posted receipts to appropriate general ledger accounts.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Answered and quickly redirected up to 50 calls a day.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Helped distribute employee notices and mail around the office.

Education

High School Diploma -

American School
Chicago, IL.
1988

Skills

  • MS Office proficient
  • Compensation and benefits
  • Fast Learner
  • Detail oriented
  • Administrative support specialist
  • Strong interpersonal skills
  • Word processing
  • Database management
  • Articulate and well-spoken
  • Flexible
  • Professional and mature
  • Works well under pressure
  • Independent worker
  • Dedicated team player
  • Scheduling
  • Insurance Knowledge
  • Appointment Setting
  • Medical Coding
  • Radiology
  • Insurance Verification
  • Medical terminology
  • Telephonic Customer Support
  • ICD 10 Coding
  • Data Entry
  • Medicare/Medicaid
  • Business operations
  • MS Office
  • Problem resolution
  • Relationship development
  • Multitasking and Time Management
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Judgment and Decision Making
  • Meticulous Attention to Detail
  • Reception Duties
  • Microsoft Office
  • Problem Solving
  • Writing and Editing Skills
  • Social Media Updating
  • Correspondence Writing
  • Critical Thinking
  • Administrative Procedures
  • Calendar Management
  • Resource Advocacy
  • Skill Development
  • Peer Support
  • Social Skills
  • Life Support Technique Skills
  • Living Skills
  • Mental Health Awareness
  • Behavior Modeling
  • Peer Interaction
  • Substance Abuse Support
  • Emotional Care
  • Crisis Support
  • Alcohol and Substance Abuse
  • Listening Actively
  • Positive Reinforcement Strategies
  • Dynamic Communication Skills

Certification

  • Certified Peer Support Specialist Washington State Heath Care Authority - August 2023
  • Agency Affiliated Counselor (AAC) September 2023 - Pending*

Timeline

Certified Peer Specialist

Sunrise Services LLC
09.2023 - Current

Administrative Assistant

Sunrise Services
12.2021 - 08.2023

Medical Secretary

Ann Dannhauer, MD
03.2019 - 10.2020

Personnel Specialist

United States Navy
12.1997 - 11.1999

Accounts Payable

Thurman Bryant Electrical Supply Company
05.1989 - 06.1990

High School Diploma -

American School

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Lucy Beck