Lucy Benge
Steger,IL
Summary
Astute professional highly skilled in employee relations and training and development. Talented individual offering dynamic skills in recruiting, interviewing and hiring valuable employees. Successful history of building top-level employee benefit programs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Director- Office Manager
Nathaniel House
10.2023 - 05.2024
- Implemented performance measurement systems that facilitated continuous improvement in service delivery.
- Conducted comprehensive risk assessments, leading to improved mitigation strategies that minimized potential threats to operations or service delivery outcomes.
- Verified grant agreements and negotiated contracts complied with applicable regulations.
- Improved overall efficiency by restructuring departmental processes and eliminating redundancies.
- Oversaw 20 homes and 120 employees data for security processes.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Structured compensation and benefits according to market conditions and budget demands.
CEO, Human Resource Director
Southern Industry
02.2012 - 08.2023
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Developed high-performance executive team for improved productivity and efficiency.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Drove profitability with thorough financial analysis and strategic decision making.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Championed sustainability initiatives to reduce environmental impact while improving brand image among Eco-conscious consumers.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Led successful turnaround efforts for under performing divisions or subsidiaries, restoring profitability within tight time frames.
Owner
Benge Properties
08.2006 - 02.2012
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-through with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Education
Associate of Science - Accounting And Business Management
Eastern Kentucky University
Skills
- Public Administration
- HR Policies Implementation
- Onboarding process
- Compensation and benefits
- Recruitment Strategies
Certification
Nurse Registry Certification
Cpr Certified
Elderly Abuse Background check certification
Government cleared for backgrounds on employees
Timeline
Human Resources Director- Office Manager
Nathaniel House
10.2023 - 05.2024
CEO, Human Resource Director
Southern Industry
02.2012 - 08.2023
Owner
Benge Properties
08.2006 - 02.2012
Associate of Science - Accounting And Business Management
Eastern Kentucky University
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