Lucy Benge
Richmond,KY
Summary
Results-oriented Business Health professional with extensive clinical expertise and proven leadership skills. Demonstrates proficiency in updating charts, monitoring medications, and collaborating with multidisciplinary teams to enhance patient care. Known for a quality-driven approach and strong interpersonal skills that foster effective communication and teamwork. Aiming to leverage expertise to drive improvements in healthcare delivery.
Overview
2
2
years of professional experience
Work History
Social Support Care Director
Veterans Affairs
Richmond, KY
12.2024 - Current
- Served as a liaison between staff, families, physicians, community resources and other stakeholders involved in resident care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Conducted assessments of residents to identify individual care needs and developed plans to meet those needs.
- Communicated with patients with compassion while keeping medical information private.
- Initiated clinical audits focused on improving quality of care provided to residents throughout the facility.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Developed medical programs that promoted community health and research.
- Maintained current knowledge of regulations governing skilled nursing facilities through regular review of applicable laws and regulations.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Participated in budget planning process for the department including forecasting expenses for supplies and equipment needed for patient services.
- Established and maintained systems that safely met residents' needs.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Fostered positive relationships with local healthcare providers through networking events and seminars.
- Investigated incidents involving patients and residents that may have resulted in harm or injury; documented findings according to established protocols.
Private Social Service Care Director
Home Haven
Richmond, KY
03.2023 - Current
- Promoted integration of behavioral health care and long-term services to enhance continuity of care for clients.
- Participated in continuing education activities related to social work practices.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
- Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
- Maintained confidentiality of client information while adhering to HIPAA regulations.
- Advised family members on available options when dealing with challenging situations involving their loved ones.
- Coordinated access to social services such as housing assistance, food stamps, Medicaid benefits and employment programs.
- Assisted clients in developing life skills necessary for self-sufficiency.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Assessed client needs and developed treatment plans accordingly.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Established relationships with schools, employers and healthcare providers to ensure that all client needs were met.
- Performed psychosocial assessments and documented casework.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
Education
Bachelor of Science - Human Resources Management
Eastern Kentucky University
Richmond, KY03-2022
Skills
- Resident assessment
- Care planning
- Clinical audits
- Regulatory compliance
- Budget planning
- Resource management
- Confidentiality practices
- Effective communication
- Business development
- Excellent communication
- Training and mentoring
- Time management
- Profit improvements
- Teamwork
- Conflict resolution
- Clinical operations
- Establish policies
- Community-based educational programs
- Budgeting expertise
- Interpersonal skills
- Professional networking
- Records maintenance
Timeline
Social Support Care Director
Veterans Affairs
12.2024 - Current
Private Social Service Care Director
Home Haven
03.2023 - Current
Bachelor of Science - Human Resources Management
Eastern Kentucky University
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