Lucy Bittner
Tucson,US
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities. Experience in the food service industry has taught time management and customer care, with careful emphasis placed on individual needs to create a happy and enjoyable environment, whether in a casual or fine-dining setting. Proficient Spanish speaker.
Overview
8
8
years of professional experience
Work History
Assistant Teacher
APEX Pikes Peak BOCES
2024.02 - Current
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Au Pair
Ibarra-Fernandez Family
2023.08 - Current
- Developed creative activities to encourage physical, social and emotional growth.
- Conversed with children in English so as to improve their understanding of the nuances and grammar of the language.
- Implemented daily routine to maintain structure and stability, from waking children up in the morning to going to bed on time.
- Spent weekends alone with the children, organized games and activities to support engagement and enjoyment during my time with them.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Customer Service Representative
UPS Store
2022.11 - 2023.06
- Handled customer inquiries and suggestions courteously and professionally in a mail office environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants with regards to shipping and returning large volumes of packages.
- Responded to customer requests for products, services, and company information.
Server, Bartender
Shwack Cantina
2022.09 - 2023.06
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server, Fine Dining
Tinderbox Kitchen
2020.11 - 2021.06
- Upsold high-profit items such as appetizers and wine to enhance sales numbers.
- Provided tableside wine service and gave recommendations for wine and food pairings.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, seasonal specials, ingredients and cooking methods.
- Attended training outside of normal work hours to gain a better understanding of the wines, spirits, and other liquors offered by the restaurant.
Crew Member
Trader Joe's
2016.06 - 2020.07
- Engaged with customers while on the floor and at the register.
- Responded to customer inquiries and made suggestions regarding Trader Joe’s products while always maintaining a positive and upbeat attitude.
- Filled stock on the floor and restocked as needed.
- Communicated efficiently with section leaders and other crew members.
Education
Bachelor of Arts - English Literature, Spanish
Northern Arizona University
Flagstaff, AZ05.2025
High School Diploma -
University High School
Tucson, AZ05.2018
Skills
- Safety Awareness
- Household Operations
- Cultural Immersion
- Time management
- Social skills development
- Problem-solving abilities
- Conflict resolution
- Guest Engagement
- Relationship Management
- Food Sales and Promotion
Timeline
Assistant Teacher
APEX Pikes Peak BOCES
2024.02 - Current
Au Pair
Ibarra-Fernandez Family
2023.08 - Current
Customer Service Representative
UPS Store
2022.11 - 2023.06
Server, Bartender
Shwack Cantina
2022.09 - 2023.06
Server, Fine Dining
Tinderbox Kitchen
2020.11 - 2021.06
Crew Member
Trader Joe's
2016.06 - 2020.07
Bachelor of Arts - English Literature, Spanish
Northern Arizona University
High School Diploma -
University High School
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