Lucy Branco-Langley
Atwater,Ca
Summary
Customer-focused store manager with extensive experience in retail operations and sales leadership. Proven track record in implementing profitability strategies and enhancing team performance. Expertise in recruiting, training, and developing store associates and assistant managers to achieve operational goals.
Overview
19
19
years of professional experience
Work History
Store Manager
Torrid
Turlock, CA
01.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance the customer service experience for customers and exceed sales goals.
- Monitored sales performance and adjusted strategies to meet goals.
- Implemented visual merchandising strategies to promote brand identity.
Assistant Store Manager
Zales
Modesto, CA
01.2020 - 01.2021
- Assumes the duties and responsibilities of the Store Manager in their absence.
- Exerts maximum effort to achieve store sales projections. Maintains and achieves a high level of the store’s monthly quota in personal sales.
- Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcase and windows, and inventories as directed. Reports customer comments and request to management.
- Projects a positive, enthusiastic attitude so as to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
Store Manager
Avenue
New Hartford, NY
01.2015 - 01.2019
- Responsible for managing the sales, operations, asset protection, and human resources functions of the store.
- Recruit, hire, train, and retain a diversified sales team, by constantly evaluating their skills using all available sales programs to achieve positive KPI results.
- Execute merchandise presentation by consistently meeting company standards.
- Ensured weekly schedules were prepared to provide proper floor coverage within fiscal guidelines.
- Ensured compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training as needed to reinforce proper controls.
Store Manager
Crazy 8
New Hartford, NY
01.2013 - 01.2015
- Inspire and motivate store team to meet or exceed sales targets, including plan, comp, and other key performance indicators (KPIs).
- Ensure team demonstrates exceptional selling behaviors by utilizing all sales programs, along with being knowledgeable of financial goals, results, and opportunities.
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability through KPI.
- Ensure fiscal integrity of the store by keeping accurate records and securing store assets.
- Maintain outstanding store condition and visual merchandising standards.
Store Manager
Chico’s
New Hartford, NY
01.2007 - 01.2012
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Complete store administration and ensure compliance with policies and procedures.
- Promoted customer services by ensuring associates were assisting customers; responded to customer inquiries and complaints in a professional and timely manner.
- Performed all financial activities effectively and in accordance with policy including cash handling and reporting, price changes, and ensures all register transactions are completed accurately and in accordance with policy.
Education
High School Diploma -
Merced Union High School
Merced, CA06-1991
Skills
- Sales performance and inventory management
- Visual merchandising and compliance
- Staff training and communication
- Customer relationship management
- Retail inventory oversight
- Team building
Areas Of Expertise
- Strategic Planning and Implementation, Ability to understand the big picture, envision solutions, and execute with ease across all management levels to attain performance excellence. Adept at managing multiple tasks simultaneously and working well under pressure.
- Administrative Support, Expert in supporting a wide range of administrative operations, including handling correspondence and identifying and resolving client inquiries and concerns. Ability to improve accuracy and efficiency of operations through effective workflow planning.
- Team Building, Proven track record of success in managing cross-functional teams and tracking their performances to achieve predefined performance targets. Demonstrated ability to manage teams in fast-paced environment with multi-tiered objectives and deadlines.
References
- Melissa Cupit, (209)-769-3211
- Rebecca Hayes, (585)-802-6010
- Nicole Helmer, (315)-939-3982
Timeline
Store Manager
Torrid
01.2021 - Current
Assistant Store Manager
Zales
01.2020 - 01.2021
Store Manager
Avenue
01.2015 - 01.2019
Store Manager
Crazy 8
01.2013 - 01.2015
Store Manager
Chico’s
01.2007 - 01.2012
High School Diploma -
Merced Union High School