Personable and analytically-minded, with strong aptitude for identifying and resolving complex healthcare business challenges. Possesses solid understanding of healthcare data analysis and proficiency in leveraging analytical tools to drive business insights and improvements. Committed to optimizing healthcare processes and contributing to enhanced operational efficiency. Healthcare professional with focus on delivering high-quality patient care in diverse settings. Proven ability to assist with patient needs, ensuring comfort and safety, and collaborating effectively with healthcare teams. Reliable, flexible, and skilled in handling dynamic healthcare environments, while maintaining patient-centered approach.
Hi, I’m
Lucy Brown
Madison,MS
Summary
Overview
19
years of professional experience
Work History
HDS Enterprise/ Sold to: Rocket Fast Cash/ Angry Pat You're Approved
Manager
03.2010 - Current
Job overview
- Duties include making check and title loans, handling all legal actions, extensive customer service, banking, marketing, productivity, and accounting
- Also, serving as the subject matter expert for all things, education and experience in judgment utilized to plan and accomplished goals; identify opportunities for improvements within the process of compliant with U.S Regulatory requirements and that all processes adhere to the company policies and procedures
- Provide effective leadership, mentoring and guidance to team members to accomplish functional responsibilities
- Other duties include supervision of one's person, proofing, balancing, editing time clock data, balance hours, and research issues or unique events as needed
- Provide customer service, supervise office staff, solicit for new or renewed customer business, receive payments and post to customer accounts, maintain cash drawer accuracy and security, ensure proper handling of office deposits, ensure compliance with state and federal lending regulations and company policies, ensure prompt completion of applications, development and direct branch personnel, minimize delinquency through collection activities utilizing telephone, mail, and home visits, ensure compliance with company policy procedures, ensure reporting of branch figures to corporate office for accounting purposes
- Home Office Supervisor: Hope Cummings
- Phone Number: 6622891234 cell: 6627399952
Imani Outreach Respite Care
Personal Care Assistant
01.2012 - 12.2024
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties
- Built strong relationships with clients to deliver emotional support and companionship
- Liaised with key accounts to deliver targeted administrative household support
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
Educare Senior Daycare
Healthcare Administrative Intern
01.2018 - 03.2022
Job overview
- Expedited patient flow through the facility by coordinating room assignments based on priority needs assessment while minimizing delays in service provision
- Conducted research on industry trends and best practices that led to innovative ideas for enhancing service delivery within the facility
- Processed insurance claims efficiently by liaising closely with providers and patients, ensuring timely reimbursements and accurate billing information
- Maintained inventory control of office supplies by monitoring usage patterns allowing for timely replenishment without compromising budgets
- Provided compassionate support to patients' families during difficult moments by offering clear communication channels regarding their loved ones' care
- Supported medical professionals with administrative tasks to ensure smooth daily operations and enhance patient care quality
- Streamlined patient registration process by implementing an efficient digital system that reduced wait times
- Assisted in the coordination of staff schedules for optimal efficiency and cost-effectiveness, resulting in increased productivity
- Enhanced communication between departments by facilitating regular meetings and promoting collaboration among team members
- Collaborated with other interns on a project to identify areas of improvement within the facility resulting in a comprehensive report presented to senior management
- Organized staff training sessions on new software systems that resulted in increased proficiency among team members
- Developed positive relationships with patients by providing exceptional customer service during registration, appointment scheduling, and followups
- Coordinated public health events such as vaccination clinics, blood drives, and health fairs for increased community engagement and awareness
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality and trustworthiness
- Contributed to the development of departmental policies and procedures, leading to improved operational standards and compliance with regulations
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
Life Help Mental Health Center
Activity Leader
04.2006 - 05.2010
Job overview
- Built relationships with community partners to enhance program offerings through collaborations and resource-sharing initiatives
- Assisted in marketing efforts by creating promotional materials showcasing the Activity Leader program's benefits
- Provided exceptional customer service, addressing any concerns or issues promptly and effectively
- Kept activity rooms and equipment organized and clean
- Maintained master calendar of events and organized volunteers
- Served as an ambassador of the organization during off-site events, representing its values while networking with potential partners
- Trained new staff members on company policies, procedures, and expectations to maintain consistent quality across all programs
Education
Jackson State UniversityJackson, MS
Bachelor's from Healthcare Administration
04.2018
University Overview
Holmes Jr. Community CollegeGoodman, MS
ADN from Nursing
05.2013
University Overview
J.J McClain High SchoolLexington, MS
High School Diploma
05.2002
University Overview
Skills
- Microsoft Word
- Word Perfect
- Microsoft Excel
- Telephone Techniques
- Microsoft PowerPoint
- 10 Key Calculator
- Microsoft Outlook
- Filing
- Microsoft One Note
- Microsoft Spreadsheet
- Clerical
- Active Listening
- Customer and Personal Service
- Time Management
- Reading Comprehension
- Critical Thinking
- Administration and Management
- Service Orientation
- Judgment and Decision Making
- Active Learning
- Mathematics
- Personnel and Human Resources
- Management of Personnel Resources
- Complex Problem Solving
- Negotiation
- Public Safety and Security
- Economics and Accounting
- Quality Control Analysis
- Persuasion
- Troubleshooting
- Chemistry
- Therapy and Counseling
- Workforce management
Accomplishments
Accomplishments
Tau Sigma
National Honor Society
Timeline
Healthcare Administrative Intern
Educare Senior Daycare
01.2018 - 03.2022
Personal Care Assistant
Imani Outreach Respite Care
01.2012 - 12.2024
Manager
HDS Enterprise/ Sold to: Rocket Fast Cash/ Angry Pat You're Approved
03.2010 - Current
Activity Leader
Life Help Mental Health Center
04.2006 - 05.2010
Holmes Jr. Community College
ADN from Nursing
J.J McClain High School
High School Diploma
Jackson State University
Bachelor's from Healthcare Administration
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