Lucy Byrne
Oak Park,IL
Summary
Skilled multitasker with a superior work ethic - excellent teamwork, problem-solving, and organizational skills. I work well on my own, as well as within a larger group, collaborating to solve problems efficiently. I take resourceful approaches to situations and can pivot quickly if needed.
Overview
14
14
years of professional experience
Work History
Premium/Elite Customer Services Representative
American Airlines
03.2015 - 06.2017
- Analyzed multi-dimensional data to determine actions in a fast-paced, dynamic environment
- Supported hundreds of passengers per day.
- Booked, rescheduled, and managed flight itineraries.
- Part of American Airlines' Premium Services team, working exclusively with high-status passengers.
Realtor/Executive Assistant
@Properties - Ryan Parks
Chicago, IL
05.2012 - 06.2019
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Ensured delivery of time-sensitive materials, and liaised with buyers, sellers, attorneys, and realtors.
Public Relations Account Executive
Jackie Cooper PR
London, England, UK
01.2009 - 12.2011
- Boosted client satisfaction by delivering tailored public relations strategies and targeted media outreach.
- Developed compelling press materials for effective brand messaging and increased visibility.
- Secured high-profile media placements, enhancing client reputation and market presence.
- Managed crisis communications, mitigating potential damage to client's image and reputation.
- Generated creative story angles for successful media pitches and secured placements in top-tier publications.
Event Guide
Ludus Tours
Munich, Germany & Beijing, China
01.2007 - 01.2008
- Led large client groups on tours through international cities during 2008 Olympics and 2007 Oktoberfest
- Coordinated international guests' individual travel, accommodations, and daily schedule
- Main point of contact for international travelers over multiple weeks
- Assisted in navigating city, transportation, tickets, and events.
- Supported event planners in creating memorable experiences through efficient crowd management and logistics coordination.
- Collaborated with event organizers to develop innovative and interactive activities for attendees, increasing overall satisfaction.
Production Assistant
Absolute Production Services
01.2005 - 01.2006
- Worked alongside production managers to coordinate large-scale events nationwide
- Handled travel arrangements for crew and VIPs
- Worked one-on-one with talent, managing hospitality, and catering and acting as talent liaison.
Internship
Jam Productions
01.2004
- Worked with the festivals and events team to put together street festivals across Chicago
- Secured vendors, booked talent, managed day-of production, and liaised with vendors
- Assisted artists and representation team 'A&R' with acquiring talent and creating contracts.
Education
Bachelors of Arts -
University of Iowa
Iowa City, IAStudy Abroad - History and Politics -
National University of Ireland, Galway
Galway, IrelandSkills
- Excellent communicator, concise and accurate with relaying information
- Observant of others around me, and aware of changing situations
- Comfortable and confident in front of crowds, delivering information concisely when called upon
- Patient and organized, able to assess situations quickly
Accomplishments
- World Citizen - I have lived in Ireland and England, worked for a global sporting and entertainment tour company, and traveled the world.
- Volunteer - Big Brothers Big Sisters.
Languages
Spanish
Limited Working
French
Elementary
Timeline
Premium/Elite Customer Services Representative
American Airlines
03.2015 - 06.2017
Realtor/Executive Assistant
@Properties - Ryan Parks
05.2012 - 06.2019
Public Relations Account Executive
Jackie Cooper PR
01.2009 - 12.2011
Event Guide
Ludus Tours
01.2007 - 01.2008
Production Assistant
Absolute Production Services
01.2005 - 01.2006
Internship
Jam Productions
01.2004
Bachelors of Arts -
University of Iowa
Study Abroad - History and Politics -
National University of Ireland, Galway