Team member (January- March 2019)
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Processed orders on POS system and accepted cash and charge payments.
Team Leader ( April 2019 - July 2020)
- Led team in daily operations, ensuring adherence to safety and quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
- Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
- Maintained a clean and organized work environment throughout the shift.
- Resolved customer complaints with professionalism and empathy.
- Monitored temperatures of prepared food and cold-storage areas.