Lucy Carrera
Student
Brooklyn,NY
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Passionate for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
City Papery
Brooklyn, NY
01.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Described and explained details about Stationary, Printing services options to inform customers and guide purchasing decisions.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Fast learner
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
Customer Service Associate
Paper Presentation
New York, NY
09.2017 - 01.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
Bachelor of Applied Science in Information Technology - Computer And Information Systems Security
Cuny New York City College of Technology
Brooklyn, NYTimeline
Customer Service Associate
City Papery
01.2019 - 02.2020
Customer Service Associate
Paper Presentation
09.2017 - 01.2019
Bachelor of Applied Science in Information Technology - Computer And Information Systems Security
Cuny New York City College of Technology