KIPU, Credible, and Procentive- Electronic Medical Record Systems
Lucy Castle
Hopkins,MN
Summary
Results-driven professional with extensive experience in program coordination, clinical operations, and client care within residential treatment and service-oriented environments. Proven expertise in managing diverse caseloads, supervising multidisciplinary teams, and implementing efficient operational procedures. Recognized for excelling in staff training, crisis management, problem solving, and maintaining compliance with HIPAA and regulatory standards while delivering client-centered care.
Overview
7
7
years of professional experience
Work History
Review Coordinator
Minnesota Adult and Teen Challenge
03.2024 - Current
- Managed a caseload of 30+ clients from diverse backgrounds, ensuring a smooth transition into treatment by coordinating referrals and removing barriers to success.
- Conducted thorough screenings to assess client needs, ensuring alignment with program services, including mental and physical health care requirements.
- Demonstrated expertise in ASAM levels of care and criteria, applying knowledge to match clients with appropriate treatment plans.
- Coordinated with external providers to review and process referrals, ensuring effective collaboration and communication for seamless transitions.
- Navigated commercial insurance, Medicaid, and state-funded program requirements to support client enrollment and secure funding for services.
- Problem-solved quickly to address client and program challenges, ensuring timely solutions to maintain continuity of care.
- Built strong relationships with clients and providers to facilitate successful treatment outcomes and continuity of care.
Program Coordinator
Paradigm Treatment Centers
10.2022 - 01.2024
- Collaborated with the Program Director to oversee all facets of program and services for an adolescent residential treatment facility.
- Maintained meticulous program, recreation, and staff schedules to optimize organizational efficiency.
- Directed and supervised direct service clinical staff, ensuring the seamless delivery of residential care services for clients and their families.
- Implemented and enforced program policies and procedures to maintain a structured and effective operational environment.
- Utilized KIPU (EMR) for comprehensive chart audits, meticulously maintaining client records with accurate and timely documentation.
- Demonstrated proficiency in Microsoft Office Suite, utilizing Word, Excel, PowerPoint, and Outlook for efficient task completion.
- Played a key role in the recruitment, training, supervision, evaluation, and retention of the entire clinical team, working closely with the Program Director.
- Provided diligent supervision of staff involved in medication management, ensuring safe and accurate client medication administration and storage in compliance with all laws and standards of care.
- Assisted in the admissions process and collaborated with the Admissions Team to facilitate intakes seamlessly.
- Conducted regular facility inspections and ensured compliance with licensing requirements, fostering effective communication with vendors to oversee facility campus care and maintenance.
- Developed and executed curriculum while conducting engaging staff training sessions.
- Delivered high-quality clinical care to clients and their families as needed, offering steadfast support in individual and group therapy sessions.
- Modeled and coached the team in the application of youth-sensitive clinical care approaches.
- Effectively managed on-call crisis situations, demonstrating swift and decisive actions to ensure the well-being of clients and staff.
Lead Clinical Assistant
Paradigm Treatment Centers
01.2021 - 10.2022
- Conducted comprehensive training programs for new hires, ensuring a smooth onboarding process and fostering a well-prepared team.
- Demonstrated effective team management skills, overseeing and coordinating collaborative efforts among staff members to achieve program objectives.
- Demonstrated knowledge of HIPAA regulations and performed data entry tasks, providing essential clerical support to counseling and management staff.
- Provided hands-on supervision and guidance to youth, implementing behavioral strategies and ensuring their safety and well-being.
- Developed and implemented tailored curricula, leading therapeutic groups with youth to address specific needs and promote emotional well-being.
- Orchestrated daily recreation activities, fostering a positive and engaging atmosphere for program participants.
- Managed the intake and discharge processes, offering valuable support to the therapeutic team and ensuring seamless transitions for program participants.
- Executed and recorded UDS testing for clients, adhering to established protocols and contributing to the overall health monitoring efforts.
- Demonstrated proficiency in Microsoft Office Suite, utilizing Word, Excel, PowerPoint, and Outlook for efficient task completion.
Receptionist/ Operations Manager
Magnolia Avenue Salon
01.2018 - 01.2021
- Managed appointment bookings, ensuring an efficient scheduling process.
- Cultivated positive client relationships, providing exceptional service for satisfaction.
- Held key holder responsibilities, showcasing trustworthiness and reliability.
- Responded promptly to incoming calls, efficiently addressing inquiries.
- Promoted and facilitated product sales, contributing to increased revenue and engagement.
- Managed cash transactions and conducted precise bank deposits.
- Upheld high-quality customer service standards for a positive client experience.
- Established effective communication with sales representatives and vendors.
- Conducted inventory assessments and generated orders to maintain optimal stock levels.
- Efficiently managed stylists' schedules for smooth operations and timely services.
- Assumed responsibility for accurate and detailed payroll processes.
- Achieved over 30% increase in clientele through effective retention and attraction strategies.
Education
Santa Rosa Junior College- Some College
Skills
- Knowledge of HIPAA laws/Protecting patient privacy
- Customer Service
- Staff Supervision
- Problem Solving
- Excellent verbal and written communication skills
- Advanced proficiency in Electronic Medical Record (EMR) systems
Software
Microsoft Office Suite/Excel
Google Suite
Booker
SalonCentral
Timeline
Review Coordinator
Minnesota Adult and Teen Challenge
03.2024 - Current
Program Coordinator
Paradigm Treatment Centers
10.2022 - 01.2024
Lead Clinical Assistant
Paradigm Treatment Centers
01.2021 - 10.2022
Receptionist/ Operations Manager
Magnolia Avenue Salon
01.2018 - 01.2021
Santa Rosa Junior College- Some College
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