Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lucy Chen

Arcadia,CA

Summary

Motivated professional with extensive experience and proven success in industry. Expertise in balancing team performance with customer service and business objectives. Committed to enhancing productivity and optimizing procedures through effective collaboration. Strong leadership skills complemented by excellent planning and organizational abilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager

Tom's Jr Burger Restaurant
12.2017 - Current
  • Managed daily operations to ensure efficient service and high customer satisfaction.
  • Completed opening, closing, and shift change functions to uphold operational standards.
  • Conducted training sessions for new employees on food safety and customer service protocols.
  • Monitored staff performance and addressed issues to enhance team effectiveness.
  • Coached and mentored team members to improve job performance and skills.
  • Resolved customer complaints promptly to maintain a positive experience both dining, online , pick-up orders.
  • Oversaw inventory management to maintain stock levels and minimize waste.
  • Developed and implemented strategic plans by creating new recipes.

Senior Client Service Representative

Bank of America
05.2005 - 12.2017
  • Delight customers with superior service, and meet cross-sales referrals.
  • Perform and process all transactions with accuracy and courtesy.
  • Inform and educate customers on how to process simple transactions through mobile, online, and ATM services.
  • Build, develop and maintain partnership with teammates and specialists to serve customers financial needs.
  • Know and understand with Bank Regulatory Compliance.
  • Familiar with Foreign Currency Exchange, BFT (Bank Fund Transfer)/Wire, ATM servicing and operational procedures.

Education

Bachelor of Arts - Pictorial Arts, Minor: Graphic Design

San Jose State University
San Jose, CA
05-2000

Skills

  • Service excellence
  • Effective team leadership
  • Prioritization and scheduling
  • Collaborative decision-making
  • Effective verbal communication
  • Advanced problem-solving
  • Knowledge of safety regulations
  • Skilled at managing multiple tasks

Certification

  • California Food Handler Certification, June 2027
  • CM - Certified Manager Certification

Languages

Indonesian
Native or Bilingual

Timeline

Manager

Tom's Jr Burger Restaurant
12.2017 - Current

Senior Client Service Representative

Bank of America
05.2005 - 12.2017

Bachelor of Arts - Pictorial Arts, Minor: Graphic Design

San Jose State University

Similar Profiles

CREATE PROFILE