Lucy Colon
Wilkes Barre Pa,PA
Summary
Experienced waitress with [Number] years working in busy restaurant and bar settings. Committed to providing excellent customer service with enthusiasm and great attitude. Energetic cocktail server with [Number] years of experience waiting on patrons in busy, fast-paced environments. Accustomed to adjusting work pace based on number of customers and providing first-class service even at peak times. Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
8
8
years of professional experience
Work History
Bar Waitress
LA VILLA
Wilkes Barre Pa
12.2016 - 12.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials, and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
- Used square register POS system to complete transaction of payment and obtain customer's signature.
- Checked-in on customers within 5 minutes of seating and periodically throughout service.
- Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm
- Performed opening and closing duties within bar area according to schedule
- Checked-in on customers within [Number] minutes of seating and periodically throughout service
- Assisted bartenders with washing of glasses and bar equipment when unusually busy
- Served alcoholic and non-alcoholic beverages in bar environment
Bottle Service Waitress
PASSION LOUNGE
Wilkes Barre Pa, PA
09.2015 - 10.2016
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Processed orders and facilitated customer payments using POS system.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
BARTENDER
JUQUILITAS
BROOKLYN, NY
01.2014 - 06.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
High School Diploma -
High School of Telecommunications Arts And Technology
Brooklyn, NYASSOCIATES - Medical Assisting
ALLEN SCHOOL
BROOKLYN NY02.2012
Skills
- Relationship Building
- Able to Lift 30 Pounds
- Food Safety Standards
- Dining Room Cleaning and Upkeep
- Cleaning and Sanitizing
- Service-Oriented
- Workflow Coordination
- Special Requests and Substitutions
- Food and Beverage Service
- Transactions and Cash Handling
- Cool Under Pressure
- Point of Sale Systems
- Warm and Friendly
- Menu Memorization and Presentation
- Customer Service and Rapport
- Conflict and Complaint Resolution
Languages
English
Spanish
Native or Bilingual
Timeline
Bar Waitress
LA VILLA
12.2016 - 12.2022
Bottle Service Waitress
PASSION LOUNGE
09.2015 - 10.2016
BARTENDER
JUQUILITAS
01.2014 - 06.2015
High School Diploma -
High School of Telecommunications Arts And Technology
ASSOCIATES - Medical Assisting
ALLEN SCHOOL
Similar Profiles
Kate PanorKate Panor
Apprentie pâtissière at La villaApprentie pâtissière at La villa
Amal El AbidiAmal El Abidi
Kitchen Attendant at La VillaKitchen Attendant at La Villa
Nour CharguiNour Chargui
Waitress at La VillaWaitress at La Villa