LUCY COLON
The Bronx,NY
Summary
Results-oriented professional with extensive experience in program development and budget administration. Skilled in fostering community engagement and leading cross-functional teams to achieve strategic objectives while continuously improving program effectiveness.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning, budget management, and stakeholder engagement. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Program Director
La Casa De Salud - Ryan White Program
03.2020 - Current
- Led program development initiatives to enhance community health outcomes and service accessibility.
- Managed cross-functional teams to implement strategic health programs aligned with organizational goals.
- Facilitated training workshops for staff, improving program delivery and participant engagement.
- Analyzed data trends to evaluate program effectiveness and inform strategic decision-making processes.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and managed program budget, optimizing resource allocation to meet strategic objectives.
Assistant Director
La Casa De Salud - Transitional Care Coordination Program
02.2018 - 02.2020
- Led cross-functional teams to enhance patient care transitions and improve service delivery.
- Developed and implemented strategic initiatives to optimize program efficiency and quality of care.
- Mentored staff in best practices for transitional care coordination, fostering professional growth and teamwork.
- Analyzed patient data trends to identify areas for improvement in care coordination processes.
- Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.
- Assist client with recertification and lease renewals.
- Conduct interviews for housing placement.
Senior Case Manager
United Bronx Parents - Health Homes
03.2015 - 02.2018
- Coordinated comprehensive care plans to address client needs and enhance service delivery.
- Facilitated interdisciplinary team meetings to ensure effective communication and collaboration among stakeholders.
- Mentored junior case managers, providing guidance on best practices and professional development.
- Developed training materials to improve staff understanding of health home policies and procedures.
- Advocated for clients' access to essential services, ensuring their rights and needs were prioritized.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Senior Case Manager
Promesa - HIV Supportive Housing
09.2012 - 03.2015
- Implemented quality assurance protocols that enhanced case management processes and compliance standards.
- Analyzed client data to identify trends, informing strategic decisions for program improvements.
- Spearheaded initiatives to streamline workflows, resulting in improved efficiency in case management operations.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Developed strong relationships with community partners, expanding the network of available resources for clients.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Facilitated successful transitions between various stages of care by closely monitoring progress and adapting case plans as needed.
Program Director
Promesa - DYCD -SYEP
07.2006 - 09.2012
- Led program development and implementation, ensuring alignment with organizational goals and community needs.
- Oversaw compliance with federal and state regulations, ensuring program adherence to legal standards.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Developed and managed program budget, optimizing resource allocation to meet strategic objectives.
Education
Bachelor of Arts -
Monroe College
Bronx, NY05-2006
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Regulatory compliance
- Operations oversight
- Compliance management
- Financial management
- Community engagement
- Data analysis
- Time management
- Problem-solving abilities
- Budget administration
Certification
- Institute for Healthcare Improvement
How to Improve with the Model for Improvement
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Program Director
La Casa De Salud - Ryan White Program
03.2020 - Current
Assistant Director
La Casa De Salud - Transitional Care Coordination Program
02.2018 - 02.2020
Senior Case Manager
United Bronx Parents - Health Homes
03.2015 - 02.2018
Senior Case Manager
Promesa - HIV Supportive Housing
09.2012 - 03.2015
Program Director
Promesa - DYCD -SYEP
07.2006 - 09.2012
Bachelor of Arts -
Monroe College