Summary
Overview
Work History
Skills
Coreexpertise
Timeline
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Lucy Condra

San Antonio,TX

Summary

Detail-oriented and process-driven professional with extensive experience in benefits administration and claims processing, ensuring compliance with established protocols, policies, and regulations. Demonstrated ability to exercise independent judgment in claims investigations and settlement negotiations, consistently enhancing customer satisfaction. A dedicated leader with a strong work ethic, unwavering integrity, and a commitment to achieving exceptional results while efficiently managing demanding tasks.

Management professional with robust experience in overseeing teams and driving operational success. Proven ability to adapt to changing needs, ensuring seamless project execution and outcome delivery. Strong skills in leadership, strategic planning, and conflict resolution. Known for fostering collaboration, reliability, and achieving high-impact results.

Overview

14
14
years of professional experience

Work History

Property Manager

CBQ Properties, LLC
01.2011 - 01.2023
  • Managed daily business functions, including leasing and insurance commercial buildings, to achieve consistent profitability and corporate objectives
  • Handled financial aspects, including budgeting and financial statements
  • Scheduled work orders and maintenance, ensuring completion of projects within specified timelines and budgets
  • Streamlined building operations while adhering to applicable laws and regulations

Revenue Cycle Management Supervisor

Airrosti Rehab Centers
02.2024 - Current
  • Managed a team of 15 to prioritize workflows and resolutions
  • Address customer/patient escalations and issues
  • Developed and implemented an updated collections that generated 20% additional income
  • Successfully planned, executed and closed projects to
  • Analyzed data to identify problems and find effective solutions

Revenue Cycle Management Communications Specialist/Team Lead

Airrosti Rehab Centers
09.2022 - 02.2024
  • Communicated professionally in writing and verbally with patients and third parties.
  • Researched and resolved issues concerning patient accounts
  • Adapted to team workflow needs
  • Demonstrated leadership by motivating and guiding the team towards achieving goals.

Office Manager

Quiroz Adult Medicine Clinic
12.2010 - 04.2015
  • Directed administrative procedures, including accounts payable/receivable, payroll, employee benefits, hiring, and termination of employees
  • Monitored insurance and vendor contracts to strengthen relationships and foster collaboration with healthcare providers, enabling quality patient care
  • Established budget forecasting and planning to keep expenses under budget and utilized electronic healthcare software to streamline financial activities

Skills

  • Benefit Administration
  • Communications Skills
  • Cash Flow Management
  • Legal & Regulatory Compliance
  • Insurance Policies & Procedures
  • QuickBooks
  • Zoom/Microsoft Teams
  • Paycom
  • Customer relationship management
  • Staff management and development
  • MS office
  • Process improvement

Coreexpertise

  • Claims Processing
  • Benefit Administration
  • Communications Skills
  • Cash Flow Management
  • Payment System & Navigation
  • Legal & Regulatory Compliance
  • Insurance Policies & Procedures

Timeline

Revenue Cycle Management Supervisor

Airrosti Rehab Centers
02.2024 - Current

Revenue Cycle Management Communications Specialist/Team Lead

Airrosti Rehab Centers
09.2022 - 02.2024

Property Manager

CBQ Properties, LLC
01.2011 - 01.2023

Office Manager

Quiroz Adult Medicine Clinic
12.2010 - 04.2015

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Lucy Condra