Summary
Work History
Education
Skills
Languages
Timeline
AccountManager

Lucy Cortez

Receptionist
Wasco,CA

Summary

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional individual . Driven to increase overall efficiency while maintaining filing systems and answering phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Committed to delivering excellence in all facets of customer service and administrative support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.

Work History

Receptionist

Planet Fitness Gym
08.2019 - 12.2019
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Collected Visa, Master card and cash payments, processed transactions and updated relevant records.
  • Resolved customer problems and complaints.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Cashier

Charley's Sub
02.2019 - 12.2019
  • Used Updated systems to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned duties for various positions and provided backup at key times.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Restocked and organized merchandise in front lanes.
  • Performed cash and card transactions to complete customer purchases.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted customers entering store and responded promptly to customer needs.

Assistant Foreman

Sun View
05.2007 - 08.2007
  • Keep a log of how many boxes had the correct weight and label before passing inspection.
  • Able to write and communicate with workers when boxes did not have the correct label and weight limit.
  • Have a report ready by the end of the shift.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Provided feedback to workers on job performance and safety procedures.
  • Addressed issues with employees and customers to manage healthy conflict resolutions.
  • Monitored job progress and performance of employees to complete work prior to deadlines.

Education

Associate of Arts - Child Development Assistant Teacher

Bakersfield College
Bakersfield, CA
05.2008

Associate of Arts - Child Development Associate Teacher

Bakersfield College
Bakersfield, CA
05.2009

Skills

  • Greet Guests
  • Customer Service
  • Writing
  • Organization and Efficiency
  • Visitor Check-In
  • Reading Comprehension
  • Service-Orientation
  • Call Transfers
  • Making Appointments
  • Telephone Skills
  • Speaking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Planet Fitness Gym
08.2019 - 12.2019

Cashier

Charley's Sub
02.2019 - 12.2019

Assistant Foreman

Sun View
05.2007 - 08.2007

Associate of Arts - Child Development Assistant Teacher

Bakersfield College

Associate of Arts - Child Development Associate Teacher

Bakersfield College

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Lucy CortezReceptionist