Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Lucy Couvertier

Customer Service/Education
Plainsboro,NJ

Summary

Versatile and dynamic professional with a proven track record at Pixely, enhancing online engagement through expert web design and content optimization. Excelled in creating inclusive educational environments and improving patient service experiences. Skilled in digital publishing and team collaboration, consistently achieving beyond set goals with a focus on content diversity and audience engagement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Online Editor & Web Design Specialist

Pixely
05.2017 - 02.2025
  • Worked with nonprofit organizations to create and maintain websites that were easy to use and visually engaging, helping them share their mission and services with the community.
  • Edited website content to make it clear, interesting, and easy to understand, while ensuring it was optimized for search engines to reach a larger audience.
  • Designed custom online profiles and digital materials, such as donation pages and event listings, to help nonprofits improve their online presence.
  • Collaborated closely with clients to understand their needs, providing solutions that made their websites more user-friendly and helped boost online engagement.
  • Offered ongoing support to keep websites updated and running smoothly, including troubleshooting issues and making sure everything worked as it should.
  • Provided training to nonprofit staff on how to update content and manage their websites, giving them the tools they needed to maintain their online presence.

Home Instructor

Burlington County Community Action Program
06.2019 - 03.2021
  • Provided home instruction and support to pregnant mothers, infants, and children within the Burlington Community Action Program
  • Assist expectant mothers access necessary services and attend prenatal appointments.
  • Ensured infants and young children achieved key developmental milestones from birth through age 5, preparing them for school readiness.
  • Cultivated strong, trusting relationships with families, creating a supportive and inclusive home environment that empowered mothers to take an active role in their children's growth.
  • Regularly assessed developmental progress and provided tailored guidance to address the unique needs of each family, ensuring continuous progress and success in achieving health and educational goals.
  • Documented goals for state review and developed individualized plans for school-aged students. Collaborated with Child Study Teams as needed to facilitate smooth transitions for students with Individualized Education Plans (IEPs).

Book Buyer

Follett Higher Education Group
09.2014 - 06.2017
  • Managed and processed purchase orders in a timely manner, ensuring accurate transaction records and tracking shipments upon arrival at retail locations.
  • Analyzed sales data to identify trends, making strategic purchasing decisions that optimized inventory and maximized profits.
  • Maintained a well-organized retail environment, facilitating customer browsing and streamlining restocking processes for staff.
  • Addressed customer inquiries promptly and professionally, efficiently resolving issues related to returns or order discrepancies.
  • Traveled throughout the Northeast region to visit colleges, conducting buyback events for students and facilitating the smooth transaction of textbooks and other materials.

Education

Associate of Applied Science - Social Sciences Education

Fingerlakes Community College
Canandaigua
06-2015

Skills

  • Content creation
  • Digital publishing
  • Web content optimization
  • Audience engagement
  • Content scheduling
  • Social media content
  • Proofreading
  • Team collaboration

Languages

Spanish
Native or Bilingual

Certification

  • First Aid Certification
  • CPR/AED Certification

Interests

  • Cooking
  • Supporting STEM education initiatives and mentorship programs
  • DIY and Home Improvement
  • Volunteering
  • Graphic Design
  • Reading

Timeline

Home Instructor

Burlington County Community Action Program
06.2019 - 03.2021

Online Editor & Web Design Specialist

Pixely
05.2017 - 02.2025

Book Buyer

Follett Higher Education Group
09.2014 - 06.2017

Associate of Applied Science - Social Sciences Education

Fingerlakes Community College

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Lucy CouvertierCustomer Service/Education