Lucy Damdinkhuu
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Business Continuity Specialist
First Tech Federal Credit Union
02.2022 - 08.2023
- Developed and maintained comprehensive Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP) in accordance with industry standards and regulatory requirements
- Conducted thorough risk assessments and Business Impact Analysis' (BIA) to identify critical processes and vulnerabilities, resulting in improved preparedness and response capabilities
- Collaborated with department heads and key stakeholders to customize continuity strategies for their teams, fostering a culture of resilience across the organization
- Led and facilitated tabletop exercises to evaluate plan effectiveness and provide hands-on training for staff, resulting in reduced response times during real-world disruptions
- Conducted thorough assessments of critical vendors' BCPs and DRPs
- Communicated assessment findings and recommendations to senior management and stakeholders
- Evaluated vendors' documentation for compliance with industry standards, regulations, and organization requirements
- Worked closely with vendor management team to ensure alignment between vendor capabilities and organizational continuity needs.
Enterprise Business Continuity Manager
Norton LifeLock
11.2018 - 01.2020
- Consulted with top 40 critical business divisions to establish Recovery Time Objectives (RTO), identify critical businesses processes, systems and recovery strategies for the continuation of mission critical business functions and systems during a business disrupting event
- Led development, documentation and testing of Business Impact Analysis (BIA), Business Continuity Plan (BCP) and Disaster Recovery Plans (DRP)
- Ensured that plans are developed and updated to maintain and/or restore business processes within RTO
- Regularly met with Business Resiliency Managers (BRM) and Subject Matter Experts (SME) to review, update and maintain BIA/BC/DR documentation to be accurate and reflective of current and changing business processes
- Prepared and facilitated tabletop exercises simulation business interruptions and disasters that could impact the company
- Provided consultation, guidance, and assistance to business areas to ensure the information is captured, reviewed and plans are established.
Assistant Project Manager
Upwork
07.2018 - 11.2018
- Created Agile best practices documents on Confluence for the company to use and refer to when it comes to Agile work environment
- Managed and administered weekly release notes, imperative updates and scoreboards on Google suite for the Product and Engineering team leads to get current project updates for the SVP of Product and Design to distribute weekly emails to the company
- Generated reports using Google spreadsheet for the migration project process that enabled the company to create a central source of information for the services and corresponding documents; coordinated with 50+ distributed cross-functional teams every day on current migration status updates creating great communication skills and reported back to manager
- Developed JIRA dashboards and filter queries for Enterprise teams which allowed both hiring managers and compliance team to filter tickets by severity level, was able to work and access deliverables and action items more efficiently.
Project Manager Intern
Upwork
01.2018 - 07.2018
- Worked with Senior Product Managers to establish key project milestones, activities and schedules
- Developed project plans and work breakdown structures
- Implemented and managed project changes and interventions to achieve project objectives
- Created, organized and maintained project documentation and JIRA and Confluence
- Personally, managed a successful Enterprise Program admin project from start to finish resulting in increased registrations.
Education
AS - Business Management and Emergency Management
Eastern Gateway Community College
Steubenville, OH01.2025
Certificate - Business Communications and Management (Project Management)
Foothill College
Los Altos, CA01.2019
Class 19 Alumni: Business Education - undefined
Year Up
San Jose, CA01.2018
Timeline
Business Continuity Specialist
First Tech Federal Credit Union
02.2022 - 08.2023
Enterprise Business Continuity Manager
Norton LifeLock
11.2018 - 01.2020
Assistant Project Manager
Upwork
07.2018 - 11.2018
Project Manager Intern
Upwork
01.2018 - 07.2018
Certificate - Business Communications and Management (Project Management)
Foothill College
Class 19 Alumni: Business Education - undefined
Year Up
AS - Business Management and Emergency Management
Eastern Gateway Community College
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