Lucy DeNunzio
Northport,NY
Summary
Responsible and reliable support staff manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.
Overview
10
10
years of professional experience
Work History
Support Staff Member
Veterans Hospital
05.2021 - Current
- Answered telephone and assisted callers by providing information or directing to appropriate employee
- Assisted employees with making copies, sending faxes and filing paperwork
- Greeted and checked in guests at front desk for appointments
- Aided customers completing paperwork by explaining instructions and requirements
- Opened office by unlocking doors, turning on lights and setting up facility for business
- Attended training sessions to stay updated on procedures and services
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors
- Communicated with clients on behalf of staff to relay messages and information
- Established administrative work procedures to track staff's daily tasks
- Communicated with clients on behalf of staff to relay messages and information.
Internship Student
Sarah Shulman
01.2021 - 05.2022
- Sorted, organized, and maintained files.
- Explored new technologies and approaches to streamline processes.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
Maintenance Crew Member
Emmanuel College Facilities
09.2018 - 12.2021
- With five years of experience
- Focused on maximizing team success by providing new members with great training and support
- Extensive knowledge of food safety, cleaning and sanitizing procedures
- Multitasking abilities, Cleaned Emmanuel College campus during snow and Ice events
- Shoveled entry and exit areas, spreading ice melt and cleaning ice melt spreaders
- Learned all exits of campus for safety of students
- Provided back up response in emergencies, being available nights and weekends
- Helped new members learn map of Emmanuel
Front Desk Receptionist
Emmanuel College Facilities
09.2018 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Crew Trainer
McDonalds
09.2014 - 07.2018
- Greeted customers and ensure customers have enjoyable meal after talking order at front counter
- Trained new employees on counter and drive-thru
- Took food orders and handled payments
- Grill assembly and cook during busy shifts
- Cleaned dining area, windows, and front counter
- Helped new crew members get up to speed with protocols and restaurant practices
- Arranged applications for Incoming employees
- Trained and mentored 10 new personnel hired to fulfill various roles.
Education
Post baccalaureate - Pre med
SUNY Old Westbury
Old Westbury, NY01.2025
Bachelor of Arts - Counseling And Health
Emmanuel College
Boston, MA12.2021
Skills
- Paperwork assistance
- Clerical support
- Opening and closing procedures
- Telephone assistance
- Documentation and control
- Meeting arrangements
- Recordkeeping
- Writing reports
- Organization and Time management
- Relationship-Building
- Facility maintenance
- Confidentiality
- Check-ins
Timeline
Support Staff Member
Veterans Hospital
05.2021 - Current
Internship Student
Sarah Shulman
01.2021 - 05.2022
Maintenance Crew Member
Emmanuel College Facilities
09.2018 - 12.2021
Front Desk Receptionist
Emmanuel College Facilities
09.2018 - 12.2021
Crew Trainer
McDonalds
09.2014 - 07.2018
Bachelor of Arts - Counseling And Health
Emmanuel College
Post baccalaureate - Pre med
SUNY Old Westbury
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