Lucy Dominguez
Aurora,CO
Summary
Well-trained Caregiver offering over 20 years vast experience in skilled personal care and customer service, excellent interpersonal communication skills and the organizational skills to help run a positive high quality driven environment and anticipate the needs of clients. Skilled at communicating, organizing and solving problems to maintain only but the best for guests and clients. Years of work in long term care and proficiency in leadership and positive clinical outcomes. Seeking a role to continue and better customer service skills. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
6
6
years of professional experience
Work History
Clinical Supervisor
Touching Hearts At Home
01.2022 - Current
- Communicate with families clients to coordinate exceptional care
- Supervised, trained, and assisted caregivers' performance to ensure phenomenal work. Through on-site visits while on shift and competency
- Conduct reassessments with clients/families to maintain up to date care plans and safety protocols through care conferences
- Investigated company complaints and resolve them in timely manner -caregiver discipline -office duties: answering phones, replying to emails, filing, attending weekly meetings
- Scheduling 150-200 caregivers to care for 40-50 clients daily
- Approving, declining, rearranging PTO/ time off requests
- Assessed patients, determined needs, and managed care.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Responded to crisis situations with calm and professional approach to optimize support.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA.
On Call Supervisor
Touching Hearts At Home
02.2021 - Current
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to physical, emotional and developmental needs of patients.
- Changed sterile dressings.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Caregiver/Team Leader Manager
PeakVIew Assisted Living
08.2017 - 01.2021
- Monitored 70 clients vital signs, administered medications, and tracked behavior to keep staff, and supervisor well-informed.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Completed regular check-ins and progress report for each client.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Hinkley High School
Aurora, Colorado05.2004
Skills
- QMAP Certified
- Mental Health Care / TBI
- Trustworthy and Committed team member
- CPR/First Aid certified
- Planning and development
- Advanced Primary Care Computerized Maintenance Management Systems
- Residential, In-Home, and Group Home care experience
- HIPAA
- Patient Care/Crisis Prevention Intervention
- Mental Health Counseling
- Staff Scheduling,Training, Education
- Professional bedside manner
- Adaptability and responsiveness
- Office Support EMR Systems
- Guest services and Customer Service Customer Relationship Management
- Administrative Support Accounts Payable and Accounts Receivable
- Staff Education and Training
- Patient Management
- Direct Patient Care
Timeline
Clinical Supervisor
Touching Hearts At Home
01.2022 - Current
On Call Supervisor
Touching Hearts At Home
02.2021 - Current
Caregiver/Team Leader Manager
PeakVIew Assisted Living
08.2017 - 01.2021
High School Diploma -
Hinkley High School
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