LUCY DOMINGUEZ
Aurora,CO
Summary
Experienced professional QMA/Caregiver with a strong background in leading teams and ensuring seamless operations. Skilled in crisis management, problem-solving, and effective communication. Known for fostering collaboration and driving results. Demonstrates strategic thinking, operational efficiency, and a proactive approach to addressing challenges. Proven track record of providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Extensive knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans are in place.
Overview
7
7
years of professional experience
Work History
On Call Supervisor
Touching Hearts At Home
02.2021 - Current
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to physical, emotional and developmental needs of patients
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Clinical Supervisor
Touching Hearts At Home
01.2022 - 12.2022
- Communicate with families clients to coordinate exceptional care
- Supervised, trained, and assisted caregivers' performance to ensure phenomenal work
- Through on-site visits while on shift and competency
- Conduct reassessments with clients/families to maintain up to date care plans and safety protocols through care conferences
- Investigated company complaints and resolve them in timely manner -caregiver discipline -office duties: answering phones, replying to emails, filing, attending weekly meetings
- Approving, declining, rearranging PTO/ time off requests
- Assessed patients, determined needs, and managed care
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice
- Responded to crisis situations with calm and professional approach to optimize support
Caregiver/Team Leader Manager
Peakview Assisted Living And Memory Care
08.2017 - 01.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Contributed to a positive atmosphere for clients by using effective communication and active listening skills.
- Recognized and reported abnormalities or changes in clients' health status to supervisor.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
High School Diploma -
Hinkley High School
Aurora, Colorado05.2004
Skills
- QMAP Certified Renewed 11/11/24
- TBI experience
- Team leadership
- Positive attitude
- Multitasking
- Reliability
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Clinical Supervisor
Touching Hearts At Home
01.2022 - 12.2022
On Call Supervisor
Touching Hearts At Home
02.2021 - Current
Caregiver/Team Leader Manager
Peakview Assisted Living And Memory Care
08.2017 - 01.2021
High School Diploma -
Hinkley High School
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