Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucy Dovlatian

NJ

Summary

I am currently working at Northing Bundt Cakes, where I have worked for almost two years. I have a very flexible schedule. I currently attend college at Rutgers Newark and going into my sophomore year I will be changing it to do virtually. At my current job I am a Guest Sales Associate and Key holder so I spend my time helping out clients, such as answering any questions they have, also have experience gathering information on the system and answering phone calls, but also I open and close to the store. I am very involved in the Armenian community. I grew up doing Armenian dance, going to church, and basketball, and I am also a part of the youth group. I volunteered within the community a lot. I would help out at the dance place with the younger groups. I also have experience with Real Eststea throughout the years I have helped with open houses and gathering clients' information and putting it in the system.

Overview

4
4
years of professional experience

Work History

Guest Sales Associate & Shift Leader

Nothing Bundt Cakes
Paramus, NJ
08.2022 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Operated multi-line phone system and online messaging system to communicate with customers.

Real Estate Assistant

Gohar Grigoryan
Paramus, NJ
06.2020 - Current
  • Helped with the open house
  • talked with clients interested
  • put their information on the computer
  • signed them up on the website so they get new listings
  • showed them around

Education

Rutgers
Newark, NJ
05.2027

Paramus High School
Paramus, NJ
06.2023

Skills

  • Multitasking and Organization
  • Customer Service
  • Flexible Schedule
  • Attention to Detail
  • Phone and Email Etiquette
  • Teamwork and Collaboration
  • Strong Organizational Skills
  • Task Prioritization
  • Multitasking and Time Management
  • Good with Computers and Technology

Languages

English
Native/ Bilingual
Armenian
Full Professional

Timeline

Guest Sales Associate & Shift Leader

Nothing Bundt Cakes
08.2022 - Current

Real Estate Assistant

Gohar Grigoryan
06.2020 - Current

Rutgers

Paramus High School
Lucy Dovlatian