Lucy Edmonson
Land O' Lakes,FL
Summary
Professional administrative expert prepared to excel in front desk roles. Offers valuable experience in managing office operations, coordinating schedules, and providing exceptional customer service. Known for strong collaboration skills and adaptability to changing needs, ensuring reliable support for team. Proficient in office software and organizational tasks, bringing reliable and approachable energy to workplace.
Overview
5
5
years of professional experience
Work History
Front Desk Administrative Assistant
RIZZETTA & COMPANY INC.
03.2021 - 06.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline administrative processes and enhance service delivery.
- Developed and maintained filing systems for sensitive documents, improving information retrieval efficiency.
- Assisted in onboarding new employees by preparing orientation materials and facilitating introductions to team members.
- Handled multi-line phone system, providing timely responses to inquiries and directing calls appropriately.
- Organized office supplies inventory, reducing costs through effective vendor management and order tracking.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Reduced waiting times for guests by efficiently managing appointments and scheduling.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
- Assisted in event planning and coordination, contributing to successful outcomes.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Collaborated with team members on special projects, contributing to their success and completion on time.
- Monitored office supplies by checking inventory and placing orders.
Customer Service Associate Team Leader
Prudent Rx
01.2019 - 01.2021
- Led team of associates to enhance customer satisfaction through effective communication and problem resolution.
- Developed training programs for new hires, ensuring adherence to company policies and service standards.
- Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
- Monitored team performance metrics, providing feedback and coaching to drive individual and group success.
- Managed escalated customer issues, demonstrating conflict resolution skills while maintaining service excellence.
- Collaborated with cross-functional teams to address operational challenges and improve service delivery methods.
- Conducted regular team meetings to foster communication, share best practices, and motivate staff engagement.
- Evaluated customer feedback trends to recommend enhancements in service offerings and operational procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Handled complex transactions efficiently, ensuring accuracy and timely completion of tasks.
- Streamlined team workflow for improved efficiency in handling customer inquiries and resolving issues.
- Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Contributed to creating a positive company culture through active participation in team meetings and events.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Provided regular feedback to management regarding opportunities for process improvements based on direct customer experiences.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
Education
High School Diploma - Communication Studies
Hialeah Miami Lakes
Miami, FLSkills
- File organization
- Reception duties
- Scheduling appointments
- Record management
Accomplishments
- Supervised team of 10 staff members.
- Documented and resolved customer complaints which led to 98 percent satisfaction.
- Collaborated with team of 10 in the development of Salesforce cloud-based platform enabling our team to work seamlessly and efficiently in regards to problem-solving.
Languages
Spanish
Full Professional
Timeline
Front Desk Administrative Assistant
RIZZETTA & COMPANY INC.
03.2021 - 06.2024
Customer Service Associate Team Leader
Prudent Rx
01.2019 - 01.2021
High School Diploma - Communication Studies
Hialeah Miami Lakes