Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lucy Escobar

Miami,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

GM (General Manager)

ESA Management LLC
04.2023 - 08.2024
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
  • Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

AGM (Assistant General Manager)

ESA Management LLC
09.2018 - 04.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Front Desk Receptionist Manager

ESA Management LLC
09.2016 - 09.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Enhanced guest experience by maintaining welcoming and organized reception area.

Waitress

Rincon Progreseno Restaurant
01.2014 - 09.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Personal Assistant/ Housekeeper

Sandy Hill
01.2008 - 01.2014
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.

Education

High School Diploma -

Miami Senior High
Miami, FL
07.2016

Skills

  • Operations Management
  • Organizational Development
  • Staff Training and Development
  • Vendor relationships
  • Employee Development
  • Efficient multi-tasker
  • Labor Cost Controls
  • Client Relations
  • Exceptional interpersonal communication
  • Purchasing
  • Client Account Management
  • Strategic Planning
  • Verbal and written communication
  • Workflow Planning
  • Team training and development
  • Consistently meet goals
  • Schedule Management
  • Project Planning
  • P&L Management
  • Staff Management
  • Expense Control
  • Recruitment
  • Proficient in Microsoft, Excel, Outlook and CEM
  • Training and coaching
  • Staff Motivation
  • Employee Scheduling
  • Team Player
  • Time Management
  • Leadership and team building
  • Customer Relations
  • Administrative Skills
  • Deadline-oriented
  • Customer Relationship Management
  • Troubleshooting expertise
  • Inventory Control
  • Operations Oversight
  • Purchasing and planning
  • Staffing
  • Performance Evaluations
  • Account Management
  • Bilingual

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Documented and resolved staff needs which led to have a positive working environment.
  • Achieved to grow in the company by completing day to day operations with accuracy and efficiency.
  • Supervised team of 10 staff members.
  • Achieved exceptional customer service through effectively helping with customers concerns and inquiries.

Languages

Spanish
Native or Bilingual

Timeline

GM (General Manager)

ESA Management LLC
04.2023 - 08.2024

AGM (Assistant General Manager)

ESA Management LLC
09.2018 - 04.2023

Front Desk Receptionist Manager

ESA Management LLC
09.2016 - 09.2018

Waitress

Rincon Progreseno Restaurant
01.2014 - 09.2016

Personal Assistant/ Housekeeper

Sandy Hill
01.2008 - 01.2014

High School Diploma -

Miami Senior High

Similar Profiles

CREATE PROFILE
Lucy Escobar