Lucy Estes
Catoosa,OK
Summary
Seasoned Licensed Social Worker offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, crisis management, and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
25
25
years of professional experience
Work History
LCSW/School Based Clinician/ITM
GRAND Mental Health Center
Tulsa, OK
11.2012 - 09.2024
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted mental health treatment strategies.
- Promoted patient and family comfort and support during crisis situations to enhance healing and identify coping strategies .
- Facilitated in creating a Functional Assessment/Crisis Plan to attempt to prevent frequency of future crisis situations.
- Collaborated with medical staff, the team working with the client, school staff and others in the clients social system to enhance progress with overall mental health and well-being.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Triage Specialist
Tulsa Center for Behavioral Health
Tulsa, OK
11.2011 - 11.2012
- Perform psychiatric assessments to consumers suffering from various forms of mental illnesses or substance abuse
- Assess the severity of symptoms to determine the appropriate placement in the least restrictive level of care
- Provide those who do not meet criteria for admission with appropriate referrals to community resources that best meet their specific needs
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Administrative Assistant/ Accounts Receivable/ Distribution Specialist
Paychex Inc
Tulsa, OK
08.1999 - 11.2011
- Access/audited various reports to ensure branch's compliance with corporate regulations in establishing new customer's accounts
- Addressed and resolved client concerns and/or complaints in regards to billing to maintain customer satisfaction
- Streamlined distribution process and decreased error rate by 80%
- Perform various clerical tasks including routing calls, greeting clients, purchasing office supplies and updating office reference materials
Education
Masters in Social Work - Social Work- Direct Care
University of Oklahoma
Tulsa, OK05-2022
Bachelor of Arts - General Psychology
Northeastern State University
Broken Arrow, OK01.2010
Associates - Liberal Arts
Rogers State University
Claremore, OK01.2007
Skills
- Behavioral intervention
- Community resource coordination
- Mental health assessment
- Crisis management
- Therapy and counseling
- Adaptability and flexibility
- Electronic health records
- Collaboration of care
Timeline
LCSW/School Based Clinician/ITM
GRAND Mental Health Center
11.2012 - 09.2024
Triage Specialist
Tulsa Center for Behavioral Health
11.2011 - 11.2012
Administrative Assistant/ Accounts Receivable/ Distribution Specialist
Paychex Inc
08.1999 - 11.2011
Associates - Liberal Arts
Rogers State University
Masters in Social Work - Social Work- Direct Care
University of Oklahoma
Bachelor of Arts - General Psychology
Northeastern State University