LUCY FERNANDEZ
Corona
Summary
Detail-oriented and compassionate healthcare professional with 20 years of experience as a pharmacy technician and operations manager, seeking a transition into a Medical Assistant role. With extensive knowledge in patient care, medication management, and healthcare operations, brings proven skills in team coordination and process efficiency. Goal is to contribute to a clinical environment by supporting physicians, enhancing patient care, and ensuring smooth medical operations. Leveraging pharmacy expertise and leadership experience to provide high-quality care in a fast-paced healthcare setting.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Registered Certified Pharmacy Technician
Mount Sinai
10.2023 - Current
- Count and label prescriptions with correct item and quantity.
- Answer incoming phone calls and address questions from nurses and healthcare providers.
- Reduce medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
- Maintain adequate inventory at all times
- Fill Pyxis machines and maintain fully stocked
- Conduct all required deliveries and other patient area rounds in a timely fashion
- Obtain required signatures when delivering/provisioning controlled substances
- Effective communication with nurses
Pharmacy Operations Manager
Walgreens
07.2003 - 12.2022
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Lead training, coaching, and performance management of pharmacy technicians
- Made decisions regarding performance management including discipline and termination
- Clean up the pharmacy area by removing trash and straightening the counters
- Assure the pharmacy is neat, orderly, and stocked with adequate supplies
- Accountable for completion of non-clinical patient calls
- Communicate prescription errors to the accountable pharmacist, and adhere to Company policies and procedures in relation to pharmacy errors
- Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
- Follow-up with insurance companies as well as medical providers
- Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
- Work with the store manager to keep things running smoothly on a daily basis
- Provide information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines
- Handle cash register when patient arrive to pick up counter
Education
Associate of Applied Science - Medical Assistant
Saint Paul's School of Nursing
Queens, NY01-2025
Skills
- Insurance Verification
- Order Entry
- Cash Handling
- Hospital Experience
- HIPAA
- Insurance Billing
- Patient Counseling
- Patient Privacy
- Prescription Filling
- Medication labels
- FDA and HIPAA compliance
- Ordering and stocking medications
- Teamwork and Collaboration
- Customer Service
- Multitasking Abilities
Certification
- Pharmacy Technician Certification
- PTCB Certification 11/2004-02/2025
- Pharmacy Technician License 05/2024-05/31/26
- Basic Life Support 07/31/2024-07/31/2026
Timeline
Registered Certified Pharmacy Technician
Mount Sinai
10.2023 - Current
Pharmacy Operations Manager
Walgreens
07.2003 - 12.2022
Associate of Applied Science - Medical Assistant
Saint Paul's School of Nursing
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