Lucy Fetch-Kaub
Scranton,PA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Fast learner, always willing to learn something new and help others with learning as well.
Overview
11
11
years of professional experience
Work History
Cosmetologist/Salon Manager
Abington Spa
Clarks Summitt, PA
10.2013 - Current
- Maintained cleanliness of salon equipment and tools.
- Developed a loyal client base through excellent customer service.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Engaged with customers by providing friendly conversation during services.
- Managed appointments through scheduling software program.
- Maintained accurate records of customer services provided.
- Trained new staff members on salon policies and procedures.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Maintained accurate financial records of all salon transactions.
- Oversaw inventory control for retail products and supplies.
- Organized promotional events to attract new customers and increase sales.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Ensured compliance with state regulations regarding cosmetology practices.
- Initiated marketing campaigns to drive more traffic into the salon.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Scheduled employees and made sure all shifts had adequate coverage.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Education
Cosmetology
Empire Beauty School
Moosic, PA05-2012
Medical Assitant
Allied Medical Careers
Scranton, PA12-1999
Skills
- Supply Management
- Cleanliness and sanitation
- Budget Administration
- Account Management
- Scheduling
- Communication Skills
- Fast learning
- Multi-Task Management
- Financial Management
- Decision-making skills
- Appointment Scheduling
- Customer friendly
- Customer Needs Assessment
- Employee Relations
- Perform well in high-demand, fast-paced environments
- Vendor Relations
- Stock maintenance
- Client Relations
- Problem-solving skills
Timeline
Cosmetologist/Salon Manager
Abington Spa
10.2013 - Current
Cosmetology
Empire Beauty School
Medical Assitant
Allied Medical Careers
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