Lucy Garcia
Las Vegas,NV
Summary
Analytical and organized professional with background dispatching services. Keeps crews on-time by planning optimal routes and schedules. Excels at monitoring operations and proactively correcting problems. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Dependable Housekeeping Room Attendant with background in maintaining cleanliness and orderliness of hotel rooms, corridors, and service areas. Skilled in laundry operations, bed making, and replenishing supplies with emphasis on adherence to high standards of hospitality. Enhanced guest satisfaction through prompt response to requests and effective problem-solving. Possess strong organizational skills, ability to multitask and work well within team-focused environments.
Overview
4
4
years of professional experience
Work History
Dispatcher
Air ProMaster
Las Vegas, NV
03.2024 - 01.2025
- Prepared daily work and run schedules.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Addressed questions, problems or requests for service or equipment.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Assigned drivers to appropriate routes based on customer needs.
- Arranged for repairs to restore service and schedules.
- Received or prepared work orders.
Housekeeper
The Venetian
Las Cruces, NV
09.2023 - 03.2024
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Waxed and polished wood furnishings to restore faded appearance.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Housekeeper
Bellagio Hotel and Casino
Las Vegas, NV
08.2022 - 09.2023
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with maintenance team on damages to repair.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Observed proper use of chemicals when cleaning various surfaces.
- Provided information about hotel services upon request from guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Followed safety procedures when handling hazardous materials.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Inspected furniture for damage or stains in between guest stays.
- Reported damage or theft of hotel property to management.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected guest rooms after cleaning to ensure they were presentable.
Management Trainee
McDonald's
Las Vegas, NV
07.2021 - 12.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Recorded customer orders and communicated clearly to confirm each order.
- Received inventory of food and beverage products to stock in designated areas.
- Followed all health and safety regulations when handling food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained records of sales transactions using POS systems.
- Took orders from customers over the phone or in person.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Prepared beverages including coffee drinks, smoothies, shakes.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Operated cash register and received payment from customers in cash or credit form
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Cafe Rio
Las Vegas, NV
08.2020 - 06.2021
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas 08-2021
Skills
- Schedule coordination
- Customer service
- Prioritizing calls
- Traffic monitoring
- Route navigation
- Multitasking and organization
- Work order generation
- Dispatch software
- Adjusting routes
- Call documentation skills
- Call center customer service
- Deep cleaning
- Safe cleaning with chemicals
- Linen replacement
- Restroom detailing
- Money handling
- Refund handling
- Inventory restocking
- Ordering and stocking
- POS systems
- Cash handling and management
Languages
English
Professional
Spanish
Limited
Timeline
Dispatcher
Air ProMaster
03.2024 - 01.2025
Housekeeper
The Venetian
09.2023 - 03.2024
Housekeeper
Bellagio Hotel and Casino
08.2022 - 09.2023
Management Trainee
McDonald's
07.2021 - 12.2022
Cashier
Cafe Rio
08.2020 - 06.2021
High School Diploma -
Ed W. Clark High School
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