Lucy Gower
Allendale,NJ
Summary
At Dairy Queen, as a Shift Leader, I spearheaded team leadership and customer service excellence, enhancing customer satisfaction significantly. Expert in cash handling and problem-solving, I successfully trained employees, ensuring adherence to safety protocols. My proactive approach and organizational skills fostered a cohesive and efficient workplace, achieving notable improvements in operational efficiency and team collaboration. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Shift Leader
Dairy Queen
03.2022 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Eisenhower Highschool
6500 25 Mile Rd Shelby Twp, MI 4831605.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Assigning Work
- Complaint resolution
- Organizational Skills
- Attention to Detail
- Multitasking
- Decision-Making
- Team building
- Disaster Recovery Planning
- Team Collaboration
- Goal Setting
- Time management abilities
- Self Motivation
Additional Information
I am a incoming freshman at GVSU i am currently looking for a job to help support me through my years at this school
Timeline
Shift Leader
Dairy Queen
03.2022 - 08.2024
High School Diploma -
Eisenhower Highschool
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