Lucy Gramajo
Case Manager
Los Angeles,CA
Summary
Dependable and self-motivated individual with three plus years in management. Seeking to start a career in Human Resources that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Lead ICMS Case Manager
Heritage Clinic
City of Los Angeles, CA
10.2021 - Current
- Managed a caseload of 20 clients to receive services and obtain housing.
- Assist management in training new employees.
- Evaluated clients needs and helped client achieve services while helping them become more independent.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Provided ongoing counseling to help patients deal with conditions and processes.
- Coordinated program referrals for community-based resources.
- mediated conflicts between client and property owners.
Supervisor
The Local Bark
Rancho Cordova, CA
12.2015 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall vision and provided team leadership.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Caseworker Intern
Sacramento Self Help Housing
Sacramento , CA
09.2019 - 03.2020
- shadowed case managers in creating a treatment or service plan meeting each client's individualized needs.
- Assessed needs of each client and recommended appropriate services and resources.
- Supervised counseling and supportive services provided to clients.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Social Work
Csu Sacramento
Sacramento, CA 09.2013 - 05.2020
Skills
Case management
Timeline
Lead ICMS Case Manager
Heritage Clinic
10.2021 - Current
Caseworker Intern
Sacramento Self Help Housing
09.2019 - 03.2020
Supervisor
The Local Bark
12.2015 - 07.2021
Bachelor of Arts - Social Work
Csu Sacramento
09.2013 - 05.2020
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