Lucy Gramajo
Case Manager
Los Angeles,CA
Summary
Dependable and self-motivated individual with three plus years in management. Seeking to start a career in Human Resources that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Lead ICMS Case Manager
Heritage Clinic
City of Los Angeles, CA
10.2021 - Current
- Managed a caseload of 20 clients to receive services and obtain housing.
- Assist management in training new employees.
- Evaluated clients needs and helped client achieve services while helping them become more independent.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Provided ongoing counseling to help patients deal with conditions and processes.
- Coordinated program referrals for community-based resources.
- mediated conflicts between client and property owners.
Supervisor
The Local Bark
Rancho Cordova, CA
12.2015 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall vision and provided team leadership.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Caseworker Intern
Sacramento Self Help Housing
Sacramento , CA
09.2019 - 03.2020
- shadowed case managers in creating a treatment or service plan meeting each client's individualized needs.
- Assessed needs of each client and recommended appropriate services and resources.
- Supervised counseling and supportive services provided to clients.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Arts - Social Work
Csu Sacramento
Sacramento, CA 09.2013 - 05.2020
Skills
Case management
Bilingual
Complaint resolution
Office administration
Coaching and mentoring
Verbal and written communication
Maintaining files
Team Player
High social awareness
Timeline
Lead ICMS Case Manager
Heritage Clinic
10.2021 - Current
Caseworker Intern
Sacramento Self Help Housing
09.2019 - 03.2020
Supervisor
The Local Bark
12.2015 - 07.2021
Bachelor of Arts - Social Work
Csu Sacramento
09.2013 - 05.2020