Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lucy Graves

Birmingham,AL

Summary

Qualified individual with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.

Overview

7
7
years of professional experience

Work History

Retail Store Manager

Fab'rik Corporate
06.2024 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Head Stylist

Fab'rik Boutique
10.2022 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Social Media Manager

Fab'rik Boutique
08.2022 - 06.2024
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Assistant Camp Director

Russell Lands Inc.
05.2018 - 08.2021
  • Maintained accurate records of camper information, staff certifications, equipment inventory, and facility maintenance logs for seamless operation.
  • Cultivated strong relationships with parents and guardians through regular communication regarding camper progress and any issues that arose during the season.
  • Managed staff scheduling for optimal coverage, ensuring smooth operation of daily activities and events.
  • Trained new hires on camp policies and procedures, fostering a supportive work environment.
  • Oversaw team of counselors and support team members.
  • Planned weekly camp program schedules for sports, field trips and arts and crafts activities.

Education

High School Diploma -

Benjamin Russell High School
Alexander City
05-2018

Bachelor of Arts - Psychology

University of South Alabama
Mobile, AL
05-2022

Skills

  • Customer engagement
  • Effective multi-tasking
  • Effective problem resolution
  • Store operations
  • Goal-oriented individual
  • Socially engaging
  • Trustworthy and reliable
  • Inventory management
  • Facility upkeep
  • Coaching and mentoring
  • Creative product displays
  • Calendar management
  • Sales team management

Accomplishments

  • Promoted to Corporate Store manager in only 1 year.
  • Achieved the #1 national store ranking within 1 year.


Timeline

Retail Store Manager

Fab'rik Corporate
06.2024 - Current

Head Stylist

Fab'rik Boutique
10.2022 - 06.2024

Social Media Manager

Fab'rik Boutique
08.2022 - 06.2024

Assistant Camp Director

Russell Lands Inc.
05.2018 - 08.2021

High School Diploma -

Benjamin Russell High School

Bachelor of Arts - Psychology

University of South Alabama

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