Lucy Hancock
New London,NC
Summary
Motivated individual seeking employment opportunities to showcase diverse skills in negotiations, sales, problem-solving, and consistently exceeding company expectations. Energetic and detail-oriented, adept at building professional relationships to drive company longevity and profitability. Strong eagerness to learn and contribute to the success of others. Known for adaptability and versatility in various roles. Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Financial Service Representative
RELIANCE FINANCIAL
07.2020 - Current
- Facilitated productive negotiation processes resulting in advantageous agreements.
- Excelled in maintaining professional interactions while addressing client needs.
- Crafted structured financial plans tailored to client needs.
- Ensured sustainability of financial performance
- over varied timeframes.
- Performed skip tracing to locate individuals and information.
- Fostered trust with customers through effective communication.
- Processed extensive communication traffic with a capacity of 400 calls per day.
Customer Service Representative
Sactacular Holdings, LLC
03.2019 - 07.2020
- Executed cash transactions, prepared deposits, and maintained accurate financial records.
- Ensured customers received courteous and professional assistance.
- Executed customer transactions efficiently and accurately.
- Provided support to customers by addressing inquiries.
- Recorded and tracked all issues reported by customers.
- Coordinated customer interactions through calls and emails.
- Executed financial exchanges and maintained drawer balance.
- Performed stock evaluations regularly.
Manager
Axcess Financial
09.2017 - 01.2019
- Developed marketing strategies enhancing customer relationships and driving business growth.
- Directed store activities for seamless day-to-day execution.
- Provided standardized instruction to enhance skill sets of newly joined team members.
- Optimized workflows for processing and reviewing loan applications.
- Created targeted initiatives to drive growth in B2B environments.
- Streamlined file organization and monthly target tracking using PnL.
Secretary
KM Communications
05.2014 - 08.2017
- Engaged in computer-based tasks like managing databases and processing words.
- Handled incoming calls, providing accurate information to callers.
- Balanced accounts by recording collections and payments while ensuring proper fund allocation.
- Oversaw smooth operation of essential office communication devices.
- Confirmed and organized scheduling commitments.
- Fostered collaborative and harmonious workplace interactions.
- Structured workload to optimize efficiency and meet deadlines.
- Resolved issues through effective decision-making processes.
- Managed switchboard operations for local broadcast events in real-time.
Education
High school or equivalent - Psychology
Northland Pioneer College
Show Low, AZ03.2015
Skills
- Written Correspondence (10 years)
- Customer Service (10 years)
- Retail Management (10 years)
- Customer Care (10 years)
- Customer Support (10 years)
- Call Center (4 years)
- Negotiation (7 years)
- Management (3 years)
- Store Management Experience (3 years)
- Retail Sales (10 years)
- Office Management (5 years)
- Administrative Experience (5 years)
- Upselling (5 years)
- Leadership (5 years)
- Personal Assistant Experience
- Data Entry (3 years)
- Financial services (3 years)
- Communication skills (10 years)
- Marketing (2 years)
- Sales
- Personal assistant experience
- Office management
- Outside sales
- Microsoft Office
- Customer relationship management
- Customer service
- English
- Windows
- Phone etiquette
- Customer acquisition
- Computer skills
- Inside sales
- B2C
- Direct sales
- CRM software
- Relationship management
- Financial planning
- Hospitality
- Financial concepts
- Business development
Assessments
- Customer service — Proficient
- February2024
- Identifying and resolving common customer issues
- Full results: Proficient
- Inside sales — Proficient
- December2023
- Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- June2020
- Sales skills — Proficient
- Influencing and negotiating with customers
- Attention to detail — Proficient
- March2024
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Management & leadership skills: Planning & execution — Proficient
- Planning and managing resources to accomplish organizational goals
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Spreadsheets with Microsoft Excel — Proficient
- Knowledge of various Microsoft Excel features, functions, and formulas
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Financial Service Representative
RELIANCE FINANCIAL
07.2020 - Current
Customer Service Representative
Sactacular Holdings, LLC
03.2019 - 07.2020
Manager
Axcess Financial
09.2017 - 01.2019
Secretary
KM Communications
05.2014 - 08.2017
High school or equivalent - Psychology
Northland Pioneer College
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