Lucy Hawkins
Flagstaff,AZ
Summary
Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profit and experiences. Mentoring and developing professional employees' skills and abilities in the work place. Flexible, personable and patient communicator who is able to confidentially and effectively interact with various cultures and communication styles. Decisive and safety-oriented with a focus on complying with regulations to ensure the well-being of others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Licensed Realtor
Broaddus Properties Group eXp Realty
08.2023 - Current
- Maintain sales within Northern AZ
- Stay current on continued education hours
- Knowledge of market value
- Assist clients with listing and selling the property for the sellers
- Representing the buyers and supporting and obtaining their real estate goals
- Prospect calling 3-4 days a week.
Community Manager
Flagstaff Ranch Golf Club
01.2020 - 06.2022
- Directly supervised Property Owners Association Administration, Design Review Coordinator, and Safety Department
- Serve as a liaison between POA Board and members regarding issues relating to the enforcement of the CC&Rs and Master Association Rules
- Accountable for all day-to-day property operations, oversight, and maintenance
- Plan and prepare annual budgets, capital expenditures, and residential billing
- Acquire and maintain current knowledge of state and regulatory agency statutes, community documents, policy and procedures
- Communicate with members regularly about activities, improvements, and changes at the Club via newsletter
- Plan and implement strategies, written procedures, and other documentation necessary to effectively manage the property to the highest standards.
Director of Safety and Compliance
Flagstaff Ranch Golf Club
01.2012 - 01.2020
- Managed 20 employees
- Attend weekly director meetings and monthly fire district meetings
- Monthly staff schedules, bi-weekly payroll, conduct monthly staff meetings
- Create and submit payroll to accounting department
- Hire and train new staff members
- Maintain records of company vehicle
- Maintain safety checks throughout the buildings including safety equipment/fire sprinklers
- Email all reports, logs, incident reports daily to the Community Manager
- Provide the highest quality customer service to members guest and members
- Thorough understanding of inner working of gatehouse and budget
- Communication: Direct, report writing, radio, and email.
Emergency Medical Technician
Summit Surgery Center
01.2011 - 01.2015
- Provide care for patients in the Recovery Care Center after bone and joint surgeries
- Measure and document Patients Vital signs/communicate progress to the RN
- Disinfect patients room/equipment after discharged
- Assist patient to bathroom/hygiene/physical therapy/prepare food and fluids
- Assist RN clean and bandage incision sites.
Manufacturing Associate
W.L. Gore and Associates
01.2008 - 01.2008
- Assembled Medical Products from start to finish in a clean room environment
- Wear Appropriate Personal Protective Equipment
- Followed Standard Operating Procedures for Federal Drug Administration
- Clean, inspect, and package medical product
- Worked effectively to meet contingent timelines
- Attend weekly meetings and trainings.
Firefighter/EMT
Pinewood Fire District
01.2005 - 01.2008
- Provide fire suppression/emergency medical services as an EMT to the community
- Maintain and operate all multi-engine vehicle's with a water pump, Water Tender, Fire Engine, Brush Truck, Ambulance
- Daily Equipment checks off's on vehicles and tools: K12, Extrication, medical equip, hand tools: and provide basic maintenance when required
- Ability to use radio communication
- Continuously taking appropriate actions to improve and enhance the operating efficiency and effectiveness of all aspects of firefighting and emergency medical services provided to the community.
Firefighter/Combat Medic
U.S. Army National Guard
01.1999 - 01.2007
- Attend monthly drill weekend trainings and two weeks of annual training
- Maintain and operate all equipment on Multi-engine vehicle with a water pump, ARFF Fire Rescue Truck/Ambulance/Brush Truck
- Provide fire support/protection of Military Aircraft/Runways/Training grounds/Wildfire protection
- ARFF trained and certified
- Respond to any National Disaster indicated by the President
- Provide medical attention to soldiers as a Combat Medic.
Education
Associates in Biology -
Northern Arizona University
Associates in Paramedic Science -
Coconino Community College
Certificate -
Phoenix Therapeutic Massage College
Fire Science -
Phoenix Community College
High school diploma - undefined
Coronado High School
Skills
Mentoring
Budgeting
Office Management
Property Management
Procurement
Payroll
Pool Maintenance
Conflict management
Communication skills
Customer service
Group fitness instructor
Time management
Hospitality
Sales
Manufacturing
Leadership
Supervising staff
Lead Follow Up
Contract Negotiation
Partnership Development
Certification
BLS Certification, 2022, 2024
Military Service
United States Army, SGT E-5
Timeline
Licensed Realtor
Broaddus Properties Group eXp Realty
08.2023 - Current
Community Manager
Flagstaff Ranch Golf Club
01.2020 - 06.2022
Director of Safety and Compliance
Flagstaff Ranch Golf Club
01.2012 - 01.2020
Emergency Medical Technician
Summit Surgery Center
01.2011 - 01.2015
Manufacturing Associate
W.L. Gore and Associates
01.2008 - 01.2008
Firefighter/EMT
Pinewood Fire District
01.2005 - 01.2008
Firefighter/Combat Medic
U.S. Army National Guard
01.1999 - 01.2007
Associates in Biology -
Northern Arizona University
Associates in Paramedic Science -
Coconino Community College
Certificate -
Phoenix Therapeutic Massage College
Fire Science -
Phoenix Community College
High school diploma - undefined
Coronado High School