Summary
Overview
Work History
Skills
Timeline
Generic

Lucy Herrera

Stamford

Summary

Dynamic professional with a proven track record at Self Employed Services, excelling in business strategy and client engagement. Successfully implemented strategies that boosted revenue and improved efficiency. Skilled in performance assessment and team leadership, I thrive in problem-solving environments, delivering exceptional results and fostering strong customer relations.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Research Owner

Self Employed Services
Guatemala City
01.2011 - 02.2025
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed strategic plans to increase profitability and efficiency.

House Cleaner

Self Employed Services
Stamford
09.1998 - 07.2009
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Reported damage or theft of hotel property to management.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.

Skills

  • Business strategy
  • Client engagement
  • Performance assessment
  • Team leadership
  • Customer service
  • Project management
  • Staff training
  • Problem solving
  • Negotiation skills
  • Time management
  • Customer relations
  • Quality management systems
  • Budget development
  • Negotiation
  • Client service
  • Business planning
  • Financial management

Timeline

Research Owner

Self Employed Services
01.2011 - 02.2025

House Cleaner

Self Employed Services
09.1998 - 07.2009
Lucy Herrera