Lucy Hoke
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to helping others and getting into the professional field to do so.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nanny
Cincinnati, OH
08.2023 - Current
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Promoted language development skills through reading and storytelling.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Identified warning signs of emotional and developmental problems in children.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
Dance Instructor
Prestige Dance Center
Cincinnati, OH
09.2024 - Current
- Designed and implemented diverse dance curricula for various age groups and skill levels.
- Mentored junior instructors, fostering their development in teaching techniques and class management.
- Conducted regular assessments to evaluate student progress and adapt lesson plans accordingly.
- Organized and coordinated annual recitals, enhancing student performance opportunities and community engagement.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
Front Desk Receptionist
Prestige Dance Center
Cincinnati, OH
09.2018 - 07.2024
- Received, screened and routed incoming calls.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Provided exceptional administrative support to office staff, enhancing overall operational efficiency.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Coordinated class schedules, optimizing studio usage and enhancing customer satisfaction.
- Maintained accurate records of student registrations and payments using management software.
- Trained new receptionists on standard operating procedures and customer interaction techniques.
Optometric Technician
Cincinnati Vision Group
Eastgate
02.2023 - 08.2023
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Education
High School Diploma -
Archbishop McNicholas High School
Cincinnati, OHSkills
- Organization
- Appointment scheduling
- Approachable
- Communication
- Time management
- Customer service
- Problem-solving
- Adaptability & flexibility
Certification
- First Aid/CPR AED Certified
Timeline
Dance Instructor
Prestige Dance Center
09.2024 - Current
Nanny
08.2023 - Current
Optometric Technician
Cincinnati Vision Group
02.2023 - 08.2023
Front Desk Receptionist
Prestige Dance Center
09.2018 - 07.2024
High School Diploma -
Archbishop McNicholas High School