Lucy Johnson
Bridgewater,VA
Summary
Proven track record in enhancing customer loyalty and resolving conflicts, demonstrated during tenure at AutoZone. Skilled in customer service and problem-solving, effectively managed high-stress situations to improve business outcomes. Excelled in team development and product knowledge, contributing to significant customer satisfaction and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AutoZone
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Farm Hand
Laird Farm
09.2021 - 04.2024
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
Education
High School Diploma -
Spotswood High School
Penn Laird, VA06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
- Team Development
Affiliations
- Hose Company 4
Certification
- Licensed EMT
- Certified Firefighter
- Licensed Pesticide Applicator
Languages
Sign
Limited Working
Timeline
Customer Service Representative
AutoZone
04.2024 - Current
Farm Hand
Laird Farm
09.2021 - 04.2024
High School Diploma -
Spotswood High School
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