Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucy Krolczyk

Houston,TX

Summary

Detail-oriented and effective at multitasking in a competitive computerized, high-energy environment, excellent attention to detail, highly dependable, team player, people oriented and friendly nature. Ready to apply my skills and 30+ years of experience to a new position with long-term potential.

Overview

33
33
years of professional experience

Work History

Acosta Sales and Marketing

Customer Service Rep
08.2021 - Current
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

International Exports Inc

Assistant Buyer/Reconciliation
01.2020 - 08.2020
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Removed poor performing items from future buys.
  • Conferred with sales and purchasing to match customer preferences.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Acosta Sales and Marketing

Business Manager Assistant
05.2017 - 01.2020
  • Responsible for submitting promotional contracts to customers in timely manner
  • Deduction Clearing on Daily Basis
  • Assist with any customer orders/pricing issues that may arise
  • Over see submission of pack and upc change forms, cost change forms and customer new item forms as needed
  • Meet with various vendors such as Bush, Campbells, Mars Foods to discuss planning of promotional events for fiscal year
  • Responsible for entering promotions and closing events as needed in clients proprietary system such as SAP, Mercury, Blue Planner and Trade Suite and adding funds to reconcile events

Safeway-Randalls Houston Division

Department Specialist
03.2015 - 06.2017
  • Negotiate product cost with vendors and support as needed
  • Execute retail pricing within gross margin goals
  • Responsible for the planning of division-wide promotions
  • Ensure advertising integrity
  • Compile and review sales data and make determinations based on guidelines, parameter and instructions from management
  • Transmit pricing to all stores on a daily basis
  • Responsible for making sure all contracts are received and entered from vendors

Coastal Provisions, Inc

Office Manager
04.1992 - 03.2015
  • Responsible for procuring and monitoring inventory levels on daily basis
  • Responsible for all accounts receivables/payables for annual sales of 10M
  • Responsible for preparing weekly payroll using 21st Century Accounting software
  • Responsible for inputting customer orders and trouble shoot any delivery issues

Customer Service

Walmart.com
10.2022 - 04.2024


  • Assisted customers with returns and refunds in a timely manner.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

Reagan High School
Houston
1984

Skills

  • Proficient in Excel, Word, Outlook
  • Proficient in various systems such as SAP, DemandTec, SIMS, Exceedra Professional

Timeline

Customer Service

Walmart.com
10.2022 - 04.2024

Acosta Sales and Marketing

Customer Service Rep
08.2021 - Current

International Exports Inc

Assistant Buyer/Reconciliation
01.2020 - 08.2020

Acosta Sales and Marketing

Business Manager Assistant
05.2017 - 01.2020

Safeway-Randalls Houston Division

Department Specialist
03.2015 - 06.2017

Coastal Provisions, Inc

Office Manager
04.1992 - 03.2015

High School Diploma -

Reagan High School

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